Terrible. I’ve never worn glasses before. I went in for my first exam in November because of blurriness in my left eye. Dr. Michael Samek wrote a prescription for a small correction in my right eye and no prescription in the left. I asked him why, if I’m experiencing blurred vision in my left eye, he was only proscribing correction for my right eye. He replied that my right eye was straining to focus and causing the left eye to go out of focus.
I purchased glasses from Warby Parker because the glasses were cheaper ($95) from them out of pocket than at Roosevelt Vision (RV) using my insurance. When I got my glasses, vision in my left eye was still blurry. After wearing my glasses for over a week, vision in my left eye was still blurry. I went back to RV. This time, Dr. Michael Samek found astigmatism in my left eye. He did not apologize or offer any explanation as to why he missed it the astigmatism first time around.
I explained to the front desk staff that I purchased glasses based on a flawed prescription. Their suggestion was to see if Warby Parker would redo the lenses for me. I met with the optician to see if RV could make the new lenses and put them in my Warby frames. They said they could, but even though my insurance covers lenses, it would still be $105 out of pocket. When I explained that I purchased glasses based on Dr. Samek’s mistaken prescription, the optician blamed me for giving the wrong answers during the first exam.
Nobody is perfect. But RV and Dr. Samek are not a big enough to admit when they’ve made a mistake and make amends. Their response to their mistakes is to blame the patient. I’ll call Warby Parker and see if they can help. I’ll post an update and I talk with them.