Rockland Trust

Customer Service

I bank with Rockland Trust – and my branch is great – but I recently stopped at this branch in Quincy to deposit my fiance’s check in my account.

I’ve done this FOREVER! The rep (I didn’t catch her name, but she was the only Asian woman working that afternoon) immediately starting giving me shit about depositing his check.

He signed it over to me as usual, and I wasn’t trying to cash it – merely deposit it again.There should be NO problem!

We even have a letter on file about him depositing funds in my account and understanding this means the bank is not liable if I run off with his money or something ridiculous like that.

Anyway, she asks me if I have his license on me. No, I didn’t.

Why would I carry someone else’s license on me? What gets me is she could care less if I brought him physically in with me – she would have accepted me showing up with his ID myself.

How is that a security measure? She was clearly just out to bust my balls at this point.

Unfortunately he was at work at the time so I couldn’t go get him or grab his license.

Then she said she couldn’t deposit the check because she needed to compare his signature with an image of his license that should be on file.

Then she changed her mind and said she needed to compare his signature on the deposit with his signature on file.

I had to basically urge her to merely look back at our prior deposits so she could see copies of his signatures on the checks.

She found them and admitted they matched. But then she complained because some of the deposits were made through ATM’s instead of through a teller.

So what?There’s a signed letter on file, a history of deposits, and photos of his signature on file.

What is the problem? So I said forget it. I’ll go back to the branch where I do my banking and deposit it there.

Guess what this absolute bitch did? She flagged my account – almost causing it to bounce because the bank refused to process the check.

I had to fax over a copy of my fiance’s license to resolve the issue.

Note that *I* provided the license – he didn’t have to physically go into a branch with me to prove who he was and that he was complicit with depositing his funds into my account.

Again, this is hardly a real security measure by any means. This is arbitrary b.s. at best!

Anyway, I faxed a picture of his license then they released the funds.

Then I asked if everything was OK going forward. No.

The back office won’t allow us to deposit his checks into my account anymore… even if he comes in with me! What the ever-loving fuck?

So I do a little research but failed to find anything that states that a person cannot sign a check over to another person and allow them to deposit it into their account.

Again, we’ve been doing this for quite sometime without issue until that woman at the Quincy branch got a hair across her ass and decided to cause trouble for literally no reason.

Even my son used to automatically deposit his payroll checks into my account – again, no issue until now.

So I called customer service but even they couldn’t provide a good reason as to why they were arbitrarily changing their policy – basically all they said was they want him to open his own account.

Too bad RT has REFUSED to allow him to open an account because of his credit!

This is one of the reasons why he’s had to deposit his funds into my account to begin with.

And he doesn’t want me to add him to my account either.

He makes the money, I handle the finances. It’s not that hard a concept to grasp.

So I decided to open an account elsewhere. I already called other banks to ask about their policy and they don’t have an issue with allowing me to deposit checks that he signs over to me.

So long Rockland Trust! Hope defending the hair across this lady’s ass was worth losing a long time customer.

As soon as the last check out there clears, I’m closing this account.

Is Rockland Trust a scam?
Rockland Trust is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is Rockland Trust a legit?
Rockland Trust is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by Rockland Trust consumers?
There is/are 6 review(s) posted about Rockland Trust and its indicate that the severity of the scam is High.
Where is Rockland Trust located?
Rockland Trust is located at 301 Quincy Ave, Quincy, MA 02169, USA. You can contact Rockland Trust by dialing (617) 328-3855 or visit their website rocklandtrust.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary losses incurred by Rockland Trust customers?
5433 $ monetary losses incurred by Rockland Trust customers.
The reviews, complaints and scams about Rockland Trust are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Rockland Trust. If you have any issue with Rockland Trust incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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6 reviews on Rockland Trust

  1. They offer no incentives. DO NOT OPEN AN ACCOUNT WITH THEM

    Terrible, terrible, terribler bank. Don’t want to be overdrafted? don’t go with them. I am on the phone with this terrible bank every week trying to stop them from overdrafting an account with 100s of dollars in it.

    They’re idiots who are too busy absorbing smaller banks to actually figure out they’re destorying there customers. 99% of your checks won’t clear, direct deposit usually takes at leats two – three months to set up. They offer no incentives. DO NOT OPEN AN ACCOUNT WITH THEM

  2. NEVER IN A MILLION YEARS I AM CLOSING MY ACCOUNT THURSDAY.

    have two Banks in which I do my accounts with, Rockland being one of them, and my other bank in which I do my Mortgage with and a few major accounts with. I have not even been with Rockland trust no more than a year and I have been monitoring how they go and charge fees after 1-2 wk and can’t explain it correctly.

    On top of that everything that needs to be paid I pay right away through my app the same day before the time, because I have three major accounts that transfer right over. I have been with my other bank for 15 yrs and I have never had this problem. I contact the rep over the phone regarding this fee because it was very skeptical? It was reversed then put back some how.

    I said why was I charge this fee in the first place* (I pay all my bills on time)*. I was lied to from the beginning upon opening my accounts just so they can get my money and they want me too do a business account with them. NEVER IN A MILLION YEARS I AM CLOSING MY ACCOUNT THURSDAY.

  3. I think this policy shows that they are changing their ways and is indicative of a large banking mindset.

    This is a review about Rockland Trust’s overall late fee policy. I was charged a late fee because at the end of the year I forgot to change my bank payment autopay amount to the new figure (happens every year). Rockland charges me a late fee. Rightfully so I guess.

    Apparently this happened to me once before during the 6 years I’ve had a mortgage with them. I asked them to forgive the penalty because it was only the difference that wasn’t paid and they told me that they can only forgive a late fee once in the lifetime of a loan.

    I have a 30 year mortgage. What human isn’t going to a make a mistake twice over 30 years. Not a very consumer friendly policy. I originally took out the mortgage with Central Bank (bought by Rockland).

    I know someone else mentioned that no matter how big they get, they are still customer-minded. I think this policy shows that they are changing their ways and is indicative of a large banking mindset.

  4. I applied for an equity loan and provided the representative very detailed information on my situation.

    I applied for an equity loan and provided the representative very detailed information on my situation. I was told they had a loan for the investment property I own and took all of my info. I have good credit scores, loan to value ratios and 100% equity on the property.

    After pulling my credit and going through all of my data they told me they don’t have an equities loan for this type of property – then had the nerve to send me a decline notice stating it could be my credit rating or “possible” delinquent credit – which is an outright lie.

    I went with Washington Trust who were upfront, honest and ethical (and… gave me a great loan at a great rate.

  5. i've talked with Larry White about our desire to buy a house in the future.

    i’ve talked with Larry White about our desire to buy a house in the future. Even though we are not ready ,(far from it) Larry has been consistent. He returns every phone call and is open and honest. I trust that he will help make one of our dreams come true.

  6. I go out of my way to go to the Quincy branch because everyone is so pleasant.

    Clemens, Bjeina and the team at rockland trust are fantastic! I have banked here for a while and they are just the best. The service is great, when I walk in everyone is friendly and helpful and they are all very knowledgable. I go out of my way to go to the Quincy branch because everyone is so pleasant.

Quincy Avenue 301
Quincy 02169 MA US
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Reviews:6
Reported Loss :5433 $
Severity of Scam :High
Reported by : Anonymous
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