Mathew Raving was the man from RoadRunner who talked to me about the transport of my car. This guy was a good salesman and efficiently made me ditch the other company I was in talks. He suggested that I should not go with cheap companies as they would delay the process by making excuses.
He further added that RoadRunner Auto Transport was best and would never make such delays. The dates once confirmed, stays that way. He said that the companies asking for low rates further increase the payment by delaying the shipment and this would not happen in their case.
So, I canceled the order with the other company and gave him the responsibility of the transport. On 23rd March, he provided me a shipment date of 26th March. He promised that the delivery will be made on 29th March.
This sounded good to me. Now, the next day, on 24th March, Mathew gave me a call. He informed that the first carrier he talked to, canceled the pickup. However, he has arranged other pickup. The pickup will happen on the date discussed before, but the delivery will happen a day before, on 28th March.
This was even better. I never got any calls again. On 27th March, when I called the office to know about the status and to check some paperwork, I was informed that no one came to pick up the vehicle in the first place.
I straight away called Mathew. He did not know about that incident and sounded shocked. He then put me on hold and did not even asked me to wait on the call. I was on the line for 15 minutes. After that, I hung up and called him again and again. However, he did not pick up.
I even filed the report with the concerned authorities and talked to the carrier that was assigned to make the pickup. The person on the line said that there was a breakdown and they would be picking the vehicle at 2:30 PM and would deliver by 29th March.
Again, I thought to let it go and got busy with my work. I got a call after 5 hours from the second carrier and he told me that the pick was canceled as the truck was stuck in the mud. A few hours later, Christopher called me and said that they would be aligning another pickup. I asked for a refund.
I received a mail saying that the refund will happen in a week’s time. Next day, I tried to connect with a different company for scheduling the pickup. However, they said that the request was still with RoadRunner and they cannot do it.
I called these guys back and they only answered saying, dude, it takes time. So, now I will have to wait until they cancel the booking from their end. These guys scammed me. I believe that they were specifically the low-grade companies that Mathew was talking about.