I called Riley Heat and Air hoping to have my system diagnosed and repaired. I was quoted $65 for a service fee (that would then end up going towards repairs). When I spoke to the technician, who is also a manager, he told me I actually needed to pay two service charges of $89, since I had two AC condensers and then quoted me a price of almost $1,500 for the repair. I asked him the price of a few parts, quickly realized that he was multiplying everything by 10X+, and asked him to send me a price for an entire system installation.
In short, I ended up paying $20 more than my quoted service fee (which the guy told me was ‘cutting me a deal’) and went with another company. The other company did the job in about 1 hour and charged me $350.