Right Honda

Sheepish Sales Manager

Here is a cautionary tale about the integrity of the sales team at Right Honda . . . For starters, my wife bought her car there. Both of us bring our Hondas back for work and we have been very pleased with the Service Center.

The four times I’ve brought my Honda Element to get service, I received a call back within 10 days from the dealership asking if I was willing to sell the car. It is then explained to me that someone was looking to buy a Honda Element, since they are no longer made, and would I be willing to come in and have them give me an offer on it. I’ve always ignored it as a scam-like call to get me in the store.

Last week I got service. This week I got that call again. This time it was very detailed. I was told another Element driver was in a wreck. He was looking for a new car. He had a silver one. It had about 120,000 miles on it. Ironic, since my car was silver with 120,000 miles on it. I called the guy out on the phone. I asked at least three times if that was some BS story to get me in the store. He assured me it was not. I told him I would bite.

I knew I would be looking to sell my car for a new Honda in the next couple of months so it was worth my thirty minutes to see what it was worth. Before ending the phone call, I warmed the sales guy that if I learned this was a ruse to get me into the store, I would be very angry and I would express that while at the store. He assured me a gain it was not a ruse.

An hour before I was to met him, he called to verify I was coming. One more time I gave him an out. For the final time he assured someone was looking for a similar Element and because of that I would be looking to get top dollar for my car.

I arrived at Right Honda. They inspected my car and then brought the notes to another sales guy behind the scenes to “run the numbers”. Fifteen minutes later the “Sales Manager” showed up. His first comments were about how the value of my car was low because of the year and mileage and that it would only be good to go to a wholesaler to auction. I stopped him right there. I straight up asked if the “someone is looking for your car” was a lie, used as a ruse, to get me into the store.

He told me it was and then explained how it is a tool used by sales people that “aren’t very good”, how he was a sales trainer for the past 15 years and he does not condone that practice. I turned to the sales guy that I talked to on the phone and asked if this Sales Manager trainer him. He sheepishly said, “yes”. I then went off on the sales manager about how he just threw his employee under the bus and lied to me a second time as the employee just told me he was trained to do that. I gave a little speech about integrity, wasting people’s time and why selling cars shouldn’t be such an under-handed job. I walked out knowing it was 45 minutes I’ll never get back.

Right Honda’s behavior made it a fact that I will never do business in there again. I will go to another dealership in a couple of months to buy my new Honda. I’m sure all dealerships are like this, but I will not do business with a place that flat out lies, even after I call them on it and give them an out.

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8 reviews on Right Honda

  1. Right Honda Is Scammer.

    Make sure you do not go here and speak with Jeremy French. I would say shady at very least. Shop elsewhere.

  2. unprofessional. Never Again.

    Chris Douglas Service Advisor, didn’t follow up 5X while replaced Starter twice and never resolved starter grinding issue. If you like being lied to, miss lead, never any follow through, double talk. I’ll get back to you means, Your on your own. Arrogant Condebsending, unprofessional. Never Again.

  3. They know how NOT to be distracted, seduced, lied to

    Went there with wanting to show my kids a mom can be strong and smart (); I did not research Blue-book values but had a Ford Explorer. got a Trade-in value of $100.00 in .. Bought a new Honda Element for me and kids. My kids were with me when I happily purchased my Honda Element but the car had poor acceleration and I traded it in for an Insight in .

    BTW the salesman in asked me out and thought we had the potential to be a blended family. He was a good looking man, asked for my social media info and said he was going back to his wife (haha). Then got multiple phone calls from individuals at the dealership asking me for car parts , like not only keys but seats, windows, etc.

    Told them I had traded in the Element for the Insight. Let me tell you about the Insight: I really like the car; really liked the salesman (I do not remember his name; he was a good honest man from India) Then got tons of mail from the same dealership offering me fake checks for more than the Element was worth;

  4. Very poor sales practice.

    Very poor sales practice. Sales a Manager George Matthews has been calling me expressing they have a shortage of used Honda Civics. I have a lease , that is a second car, not currently being used, so I thought it would be a good opportunity to turn it in early with incentive, since they are in need of cars, I’d be willing to sell it back.

    This is a scam. The manager is trying to get me to come in so I can trade it in for a new car on their lot. I’m not in the market for a new car. If you are looking to buy a Honda Civic, send me a message, I may be willing to sell you mine.

  5. I will never shop there again.

    I recently purchased a Honda Fit from the Scottsdale location and let me tell you… The sales guy was great to talk to but BAIT AND SWITCH, we picked out the car but they didn’t have the color that we wanted. We had the price at 18020 for the model that I wanted and I have to leave to go back to work.

    I left my wife to sign the contract……. I said to them, make sure you take care of her and we don’t want the extended warranty or any of the extra’s just the car. Well,,,, They didn’t have the color car she wanted so they needed to bring it over from another dealer. The finance person started another contract and changed the base on the same model care we already talked about. Now it was at 20k.

    They added the extended warranty and something about if it is stolen they pay the premium. she had to fly back to SC for her fathers funeral so I didn’t get to see the contract till just after the buyer’s remorse period…. YES 3 days with any car and you can return it.

    So, The finance guys are crooks, you can get the same price at other locations but always double check the contract to make sure they aren’t squirreling something in that you didn’t ask for. I will never shop there again. My next purchase is the Honda HRV but it wont be from this dealer.

  6. I bought a car and will alway be a Right Honda Customer.

    I’ve owned 5 Honda’s in my lifetime and I am used to being abused by other Honda Dealerships, from high pressure salesmen to abusive managers. When you buy cars every couple of years it tends to come with the territory. I recently visited Right Honda on recommendation from a friend.

    I never before in my life experienced a dealership that was so professional and courteous. No one pressured me and their sales team seemed more caring about what was better for my financial situation then their bottom line. I bought a car and will alway be a Right Honda Customer.

  7. If I didn't have to give a star at all that is what I would do.

    If I didn’t have to give a star at all that is what I would do. I would not recommend buying your car from this dealership. The finance guys there will do whatever it takes to get you into a car even if it means lying on your contract.

    They had me living in the house I moved into for 4 years and I had just moved in 4 months ago. So I had not received mail at this place. If they had used the house I lived at for 5 years all would have been fine.

    Then they put that I made over and above what I really made so that when i had show the bank that financed proof of income they see that I didn’t make what was said. This was all done with me not being aware of it until I signed the papers. I was only giving one key and was promised the other keys as well as the fob which I never received. I kept asking about it but never got a response. The people are super nice until you take the car back then they are very rude

  8. Now just a pack of used salesman that lie to get you to buy. Disgusted.

    I was discriminated because I’m a woman. They switched which model of car they sold me without asking or anything because “she [me] probably doesn’t need the upgrades”. Illegal practices of bait and switch. This is my 3rd and FINAL lease. They are no longer a good honest business. Now just a pack of used salesman that lie to get you to buy. Disgusted.

East Frank Lloyd Wright Boulevard 7875
Scottsdale 85260 AZ US
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Reported Loss :300 $
Severity of Scam :High
Reported by : anonymous
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