Richard’s Heating and Air Conditioning

He determined that the refrigerant had leaked out

A Richards technician came out to look at an underperforming heat pump. He determined that the refrigerant had leaked out due to a manufacturer’s defect in the outside portion of the Rheem unit, which was just under five years old. He patched the leak, refilled the unit with refrigerant and performed rewiring between the inside unit and the Honeywell thermostat. He charged $941 for this. Because the technician said that it was a manufacturer’s defect in the unit that had caused the leak, I asked for warranty coverage under the long-term manufacturer’s warranty (which remained in effect). Richard’s would not assist in this, which made it impossible to get Rheem to honor the warranty, either. Over the following weeks, the heat pump wasn’t working right. Even with the fan on by itself, heat was coming out of the vents. Then, even when it was 50 degrees outside, the air conditioner was kicking on. CroppMetcalfe came in and discovered that the Richards technician had wired the heat pump so that the heat and cooling functions were on simultaneously, constantly fighting each other and causing stress on the unit. CroppMetcalfe fixed this and noted that Richards’s recent “patch” on the outside unit was failing and the expensive refrigerant was leaking. The incorrect rewiring alone cost more than the Richards invoice due to skyrocketing electric bills. A colleague at work had recommended Richards, but that company never again will get my business. Richards was expensive, wrong, and unresponsive when I was due warranty coverage. CroppMetcalfe’s approach has been a welcome contrast, both in getting the job right and in professionalism, right down to the technician introducing himself and providing his business card. CroppMetcalfe has provided the best service I’ve seen from any vendor.

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5 reviews on Richard’s Heating and Air Conditioning

  1. I will not be using them in the future.

    I am a repeat customer of Richards’s Heating and AC. In the past I have had them install a complete central AC unit, and I have used them in the past for service calls. On , I called them because I had a non-cooling AC unit. I set up an appointment for the next day,, and took a day off from work.

    I called Richard’s at 3:00 pm to inquire on the status of the appointment, and was told that they had no record of an appointment . When I assured them that I had indeed called them and set up an appointment and took a day off from work,

    they told me that there was nothing that they could do. They offered to set up an appointment for the next day. I said ‘No thanks. I will take my business elsewhere.’ They had the opportunity to make the extra effort to take care of a regular customer, and blew it. I will not be using them in the future.

  2. I called them regarding my heat pump on the roof of my condo building.

    I called them regarding my heat pump on the roof of my condo building. I told them about where the unit was located when I scheduled my appointment. The technician that arrived seemed to be in a bad mood and eventually left because he said he was not trained to locate rooftop units.

    When I called the office, they said they don’t service rooftop HVAC units and could not send another technician to locate my labeled HVAC unit.

  3. We will be taking our business elsewhere in the future.

    It appears, after reading other’s reviews, that hot water heater repair and installation is not a strong suit for Richards’s. I am now 10 days into no hot water, with only the assurance that the part was ordered and should be here “any day now”.

    We were told on the initial call that the part would be here in one day, have had absolutely NO follow-up or status calls from the company, and we were charged $150 dollars for an initial call that took 10 minutes.

    Poor customer service, ambivalent technicians, bordering on rude, and lack of follow-up make me wish I could give zero stars.

  4. Not sure I'll use them again.

    Not sure I’ll use them again. They came to my house, diagnosed the “problem,” in 5 minutes, charged me $125 and told me they would bring the part required for the repair the next day — the instalation then would be free.

    I haven’t seen them in several days despite several calls to their office. If they do come back, I will be surprise. After all, they already cashed my check, what’s the incentive to return? Update later…

  5. I would reccomend them.

    I had an AC Blower go out in my home in Vienna, Va. I called them on a Wednesday, They were out Thursday, gave me an estimate, They had the blower motor on hte truck. Ie was installed in a little over an hour.
    Great results. I would reccomend them.

Hillwood Avenue 200
Falls Church 22046 VA US
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Reviews:5
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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