I saw an advertisement of Retinolla cream on Facebook for 2 full samples of this cream. These were free but you simply needed to pay the shipping cost.
Although I did think it was somewhat odd, still I decided that if it was no good I would just lose the price of shipping cost. Then I received the items a some weeks later. It was really that long that I had forgotten about it.
The creams were good but not extra-ordinary. Anyone can imagine my surprise when just after 2 weeks later I got 2 more jars without even ordering them.
I contacted the company promptly by email and told them I didn’t order any creams. They said they couldn’t cancel as it was an automated ordering system. “Automated ordering system” what is it even? Then I told them that if they sent any other I would be keep them but will not pay for them and if I wanted one I would place an order myself.
It was right after then, that I checked my bank account and found that they had taken £83 out.
Without delay I emailed them once again and told them I wanted to return them and have my money refunded.
They told me that I could return them at my expense and when they get clearance from their warehouse they would refund my money. So I returned them at my expense.
I got an email some weeks later saying that sadly the box had been opened and because of that they were unable to refund the money. Well, obviously I had opened the box to see what was inside. But I did not open the jars.
They still refused this issue of a full refund although they are now offering a partial refund as long as I don’t pursue them for the rest of the money and I don’t inform my bank.
Is there anything that can be done? I did accept the partial refund as I thought it was better than having nothing. But since then I was advised that I should have stuck to my wit and demand they refund all my money.