Retinolla Reviews is a complete scam

I saw an advertisement of Retinolla cream on Facebook for 2 full samples of this cream. These were free but you simply needed to pay the shipping cost.

Although I did think it was somewhat odd, still I decided that if it was no good I would just lose the price of shipping cost. Then I received the items a some weeks later. It was really that long that I had forgotten about it.

The creams were good but not extra-ordinary. Anyone can imagine my surprise when just after 2 weeks later I got 2 more jars without even ordering them.

I contacted the company promptly by email and told them I didn’t order any creams. They said they couldn’t cancel as it was an automated ordering system. “Automated ordering system” what is it even? Then I told them that if they sent any other I would be keep them but will not pay for them and if I wanted one I would place an order myself.

It was right after then, that I checked my bank account and found that they had taken £83 out.

Without delay I emailed them once again and told them I wanted to return them and have my money refunded.

They told me that I could return them at my expense and when they get clearance from their warehouse they would refund my money. So I returned them at my expense.

I got an email some weeks later saying that sadly the box had been opened and because of that they were unable to refund the money. Well, obviously I had opened the box to see what was inside. But I did not open the jars.

They still refused this issue of a full refund although they are now offering a partial refund as long as I don’t pursue them for the rest of the money and I don’t inform my bank.

Is there anything that can be done? I did accept the partial refund as I thought it was better than having nothing. But since then I was advised that I should have stuck to my wit and demand they refund all my money.

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4 reviews

  1. Retinolla Reviews

    I’ve just been scammed by this company. I went on the TD website 3 weeks ago and while there received a request to fill a customer survey for them. At the end of the survey, I was offered to choose between several free samples so I chose retinolla.


    Ordered $5/- little thing. Ended up over $650/- dollars to my credit card. I recieved costco coupon. To use it i have to pay shipping with my credit card. Stay away it is nothing but fraud.

  3. Terrible scam

    I had the same thing happen to me with retinolla.I ,like everyone else saw the free trial and gave my credit card number to cover the postage and handling.Wheni was charged $200 11 cents,I was mortified!l did contactMaster Card ,who were very helpful.They provided me with a phone No.for retinolla (1 had three preveous Nos ,None of them in operation )When I called retinolla I told them I had contacted Master Card and they had suggestedI give retinolla one last chance to do the right thing and reimburse me for the full amount,and if they didn’tMaster Card would open an investigation into retinolla,and had promised me I would be reimbbursed,one way or another .
    I was assertive,but not aggressive.I am usually a quiet gentle person,but this is your money that they have stolen from your account !Are you going to let them get away with it?
    Do not swear at them,but be. Persistent.
    They decided to refund the full amount,having told me several times that they can only refund maximum 50 percent !

    Good luck and don’t give up !

  4. Beware

    Without going into an hour writing…..if you get taken by this company, call your MasterCard, explain the situation, get them involved to do a chargeback. Be assertive and polite. It works!!!

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Smith Hines Road 122
Greenville 29607 SC US
Get directions
Approved Date:December 1, 2016
Status :Published
Reported Loss :83 $
Severity of Scam :Extremely Low
Location city :Greenville
Reported by : anonymous
Category : Business
Views :