Remède Spa

Not luxury spa level customer service

Bad service. Not luxury spa level customer service.

Have been twice and will not return. I live two blocks away and thought I had found my new monthly go-to. Due to poor customer service I will not be returning, and will stick with my other spa nearby. I called 22.5 hours prior to my appointment, needing to reschedule. (My baby sitter had just fallen through.) I was told since it was past 24 hours I could not reschedule and would be charged. So, had I called 1.5 hours earlier they would have let me reschedule?? I was stunned at their lack of flexibility. The cherry on top: After scrambling to make the appointment, I was pressured into scheduling a follow up massage at check out. Chuckling, the person said “Don’t worry, you can always reschedule if you can’t make it.” So rude. No thank you.

The good things: sauna, steam room, and the woman who escorts you into the spa facilities is very professional and sweet.

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6 reviews on Remède Spa

  1. My guess is that the new owners of the St. Regis San Francisco are cheap.

    I can only speak to the conditions of the Men’s Spa, as I stay at the St. Regis regularly for work. The spa is in serious need to repair, and despite having raised this to the attention of the staff for over six months now, nothing has been done. My guess is that the new owners of the St. Regis San Francisco are cheap.

  2. Not the case.

    I felt compelled to write one because I was so disappointed in my overall experience at Remede. First let me say that the massage with Giovan was wonderful, but the rest was just not up to par, especially given the price for a 60-minute massage ($200 including gratuity). I thought for $200, my socks had better be knocked off. Not the case.

  3. OVERPRICED for what you get!

    OVERPRICED for what you get! The rooms feel like you are at the doctor’s office and the services are mediocre. I am a massage freak and I’ve had better massages for half the price. Waiting room is nice, but it’s not enough to have me return.

  4. Kamalaspa- so close but so far!

    Kamalaspa- so close but so far! The spa is absolutely gorgeous, you can enjoy your choice of champagne or wine while watching the hustle and bustle of union square below you or the serenity of the salt water tank in the room. The front desk staff has always been nothing but lovely, and the couple treatment is great.

    BUT, the massage quality sucks here. I have come here 3 times over the past 3 years. I loved the vibe and theme of this spa, it truly is breathtaking. Unfortuneately for kamalaspa, I found TruSpa (amazing therapists) I had taken my boyfriend to Tru a couple times for a massage and when we went here, even he was blown away.

  5. highly recommended.

    I love Remede spa !!! Such a wonderful experience i had last week. I came here last sunday to try some massage, i was not disappointed at all. Ambiance looks very nice, getting an appointment is also easy.

    I tried their deep tissue massage, it was quite amazing and least painful. The service is super friendly. If i think of a massage, i would definitely consider this spot, highly recommended.

  6. I literally just walked in and asked if she had time for a brow wax..

    I literally just walked in and asked if she had time for a brow wax…she checked the schedule, looked at the time, and said, “Okay, real quick!” with a smile.

Reported Loss :125 $
Severity of Scam :High
Reported by : anonymous
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