Remède Spa

Not luxury spa level customer service

Bad service. Not luxury spa level customer service.

Have been twice and will not return. I live two blocks away and thought I had found my new monthly go-to. Due to poor customer service I will not be returning, and will stick with my other spa nearby. I called 22.5 hours prior to my appointment, needing to reschedule. (My baby sitter had just fallen through.) I was told since it was past 24 hours I could not reschedule and would be charged. So, had I called 1.5 hours earlier they would have let me reschedule?? I was stunned at their lack of flexibility. The cherry on top: After scrambling to make the appointment, I was pressured into scheduling a follow up massage at check out. Chuckling, the person said “Don’t worry, you can always reschedule if you can’t make it.” So rude. No thank you.

The good things: sauna, steam room, and the woman who escorts you into the spa facilities is very professional and sweet.

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1 review on Remède Spa

  1. My guess is that the new owners of the St. Regis San Francisco are cheap.

    I can only speak to the conditions of the Men’s Spa, as I stay at the St. Regis regularly for work. The spa is in serious need to repair, and despite having raised this to the attention of the staff for over six months now, nothing has been done. My guess is that the new owners of the St. Regis San Francisco are cheap.

Reported Loss :125 $
Severity of Scam :High
Reported by : anonymous
Views :