I take great pride in being in the service industry. Taking care of people is my profession. Taking the time to review a sales encounter provides valuable insight. I truly enjoy commending positive service. I rarely send negative reviews. My experience at the Largo Town Center location was both positive and challenging. Loren Martin was superb. I have never seen anyone that determined to close a sale. He showed commitment, flexibility and forethought to get the job done. He’s a true asset.
Now the challenges. Loren informed us that both purchased pieces were in the warehouse and would be delivered on our chosen date. Unfortunately one piece wasn’t. Loren quickly convinced us to take the floor model. We were comfortable with the idea. The sale admin. could not close our order without a manager’s override. The manager was not on property. I was told he went to the subway station to drop someone off. 25 minutes later I asked the sales admin when the manager would return to close the deal. She had no idea. The manager returned 5 minutes after (approx. 30 minutes) with a grocery store bag in hand. The deal was closed shortly after. He apologized offering me water. Not quite what I needed at the time.
My 2nd concern. I’ve purchased 4 rooms of furniture at this location. You exercise poor use of your customer historical files. I had to ask if you had history on my purchases. When told yes… there was no thank you or anything for my loyalty. Thanks again to Loren!!! I might have to look elsewhere in the future.