I have refrained from writing this review for a number of weeks, hoping that Red Lines Van Lines would resolve the issues resulting from their poor handling of my move, but it has been 3 months since they picked up my things in Boston, and just under a month since they delivered it here in Mexico City, and they have yet to resolve any of the pending issues (missing box, broken antiques, severely delayed delivery). All in all it has been an incredibly frustrating move and I would not recommend them.
While Red Lines Van Lines was very communicative and responsive as I planned for the move, once they had my things and my money they became much less responsive, passed me (and responsibility for my things) off to two different subcontractors, took an extra 3 weeks to deliver my boxes (they guaranteed 3-6 weeks and it took 9), broke much of my furniture including antiques despite promises that they would pack it safely, lost one of my boxes, tried to drop off with my shipment two boxes that were not mine and yet had somehow been mislabeled with my name, and have to date failed to provide the partial refund they promised me for the severely delayed delivery.
I had read the reviews on this page and had high hopes for this move, but ultimately I have been taken advantage of by a company that takes no responsibility for the quality of its work or supply chain. Highly recommend not using them, and if you must, pack all your furniture yourself even though they say they will do it.