After checking their ad which was very exciting, I paid for RCI travel package. The package was worth $1999. I paid a deposit of $199 and was out on a monthly payment of $100 for 18 months. The company also told me that I could use the certificate for years. As a gift, the travel package included 7 day cruise which also included 2 and 1 week hotel stay for a couple.
While booking the cruise I missed the cut off date by one day. However, I was told an altogether another date. Anyway, I tried to talk the consultant into it and I was turned away. I was told that I will have to pay an additional cost of $1300 to upgrade the package for enjoying the cruise. Or, I can pay $599 per cruise certificate and $399 per resort stay certificate. This will extend my booking date for 6 more months.
I am not at all convinced with what these people have to say. I have paid for three certificates already. And, now I cannot even use these certificates. This company also does not refund your money. Once you have paid, you can never expect it back.
If you are not using your package, they will offer an upgradation plan. However, you have to buy another package of $3400 to be able to upgrade your plan. This is not only expensive but would get you nothing that you have paid for.
The company uses fraud tactics to lure customers and in return they get nothing. This is not the end. This company charges fees that were never told. When you will try to use these certificates, they will charge taxes on these certificates. This was never told when I wanted to buy the package. The resort stay does not come for free. You pay a lot even after paying for the entire travel package.
After all these frauds, the company management is not polite enough to handle queries with ease. You get to know so many words that you never had heard before. These guys are abusive and keep disconnecting your call if it is not a sales person you are looking for.
I was not given any concession for the money I paid to them. They did not assist me in getting the reservations that I should have. They gave me a wrong date and closed the reservations early. All these wasn’t enough that they asked me to pay more. They have the nerve to keep asking you for your money.
The people working here have no empathy and are advised to scam customers. No one will listen to your problems. These guys are scammers and fraudsters. You cannot expect mercy and genuine answers from these guys.
They will eat your money. They are illegally advertising their packages and trying to make people believe in something that is not ever going to happen. Soon, they will be closed for fraud and scam. I want to see all from RCI behind bar.