Reception is incompetent at Rao Dermatology. Scheduled an excision, they wrote it on the reminder card but after taking the afternoon off I showed up for an injection appt and they were incapable of performing the removal.
I had no services rendered, but because the nurse sat in the office while reception tried to make schedule adjustments they billed my insurance.
I protested the charge and they refunded my copay. I believe this is INSURANCE FRAUD. Lastly, i paid all services as rendered or at the very least when billed.
I get a letter for a bill from 2 years past. Once again their inept receptionist goes through the billing, not reflecting any of the information on the bill in my hand and then explains this is the 5th attempt.
5th attempt on a 2 year old bill, including bills before my insurance paid. Seriously, what doctor’s office does this.
You bill after the insurance or at minimum with the estimated patient portion, something they never figured out because every appointment they failed to collect the correct copay.
THESE PEOPLE ARE NOT PROFESSIONALS. The office was nice and Diana performs excellent facial planing. Too bad i wont be returning.