R A Dobson

I won't be doing business with them ever again.

My 7 year old AC unit was not cooling sufficiently so I decided to try R A Dobson (simple google search for AC repair led me to them).  I had never used them before. Their service call fee is $125, higher than average for this area (average around $79) but I chose them anyway thinking that their service must be exceptional for that price.  It turned out that my unit had a leak and was low on R410 freon.  The tech estimated that the unit needed about 4 pounds of freon and suggested I do a leak check on the system to find the leak.  I passed on the leak test because 99% of all freon leaks are in the coil and coils are almost never repairable.  I own several rental properties and have had leak tests done before, only to be told that the leak is in the coil and can’t be repaired.  The tech agreed with my assessment.  I wasn’t about to pay a small fortune to have a leak test done.   I told the tech to only replace the missing freon since that would temporarily solve my cooling problem for the summer and I will replace the unit in the fall or winter when demand is low and prices are better.  The tech quoted me $190 a pound for R410 freon!!!  For those that don’t know, R410 freon is NOT being phased out, only the R22 freon is.  R410 is supposed to be the cheaper of the two freons.  I was extremely upset that  R A Dobson was quoting such a high price for the commonly available freon, especially since they already have me for the $125 service call.  I refused to buy the freon at this price and only paid the service call.  Before the tech left I called two other companies in front of him to get their prices…one sold R410 at $69 a pound and the other sold it for $49 a pound (and their service call fees were much less).  In my opinion (and only my opinion) I feel R A Dobson was trying to take advantage of the situation.  I called their office the next day and spoke to a Travis Dobson (assuming the owner).  I told Travis that charging $190 a pound for R410 freon is ridiculous and grossly inappropriate.  At first he tried saying that replacing freon in a leaking system is illegal (this is not illegal, and he apparently has no issue charging $190 to replace it)….but then said charging so high was his cost of doing business.  I won’t be doing business with them ever again.

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Bryant Court 22875
Sterling 20166 VA US
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Reviews:0
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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