If you are wanting to order from these guys, please stop. It would be a huge mistake. I was too sceptical about ordering from purecannastore.com at first, however, I did not listen to myself. With the various offers going on and with a promise to offer free shipping over $300, they got me. The website also said that first time orders would get 2 free vape cartridges. All these just made me curious and I made my first order.
I selected the products and made payment through paypal. Later, when I did not receive any mails, I contacted the chat support on the website. This is so lame. They have kept some computer to answer to customers questions. I did not find it much helpful. Hence, I called the customer support number thinking that they might be able to help track my order.
When I did call them, I had to stay on hold for 20 minutes. They accepted the call and then asked me to wait. I was waiting and the girl on the other side did not even listen to what I had to say. Anyway, after 20 minutes, she resumed the call.
I asked about the confirmation email of my order. She took my details and informed that the order did not go through. To confirm the order, I needed to pay the shipping amount. I was not ready to hear something like this. This is insane. Why would I be paying when my order was over $400. And, the shipping was free right after $300.
She started giving me all the lessons she had been cramming since her first day in this company. She knew how to make me believe that I had a problem understand the clause on the website. I was frustrated. I asked her if she could refund the amount as I was not ready to pay the shipping cost.
She declined at first. According to her, unless I completed the order, she could not cancel the order. She asked me to pay the shipping and then only she could cancel the order. This sounded suspicious. I asked about the vape cartridges that were promised for the first-time users. And, she said that those were included in the order. At least something affirmative.
However, I was still not sure. So, I requested a refund. I said that I won’t be paying the shipping as well. But she convinced me somehow. She said that the shipping cost was very minimal. I paid. After 15 days, I again called. My order had not reached. Moreover, the confirmation mail only talked about the items I ordered and there was no mention of the free Vape cartridges.
The guy who accepted the call told me that the order is still to be sent from their warehouse. This was after 15 days of placing the order. I asked for a refund. And, he refused saying that he could not help. I asked me to connect to someone who can. And, the call was disconnected. I tried many times later to call these guys but the line was busy. I have sent numerous mails to these guys and they have neither sent my order, nor have refunded any money. These guys are scammers and you should stay away from them.
Do not ever order from purecannastore.com. Or else, you would only regret later.