Pure Organic Spa

The products quality/service /price ratio was poor

First time visit for a facial as a gift from my husband. Very nice ambiente and necessary paperwork before the beginning. Being an esthetician myself, I was looking forward to some pampering this time. The spa table was heated which was great. I was a little disappointed because there was no ozone steam used and the facial started with a 2 step cleansing followed by an exfoliator.

However the facial touch felt so fast and hectic that I did not feel “pampered.” Two hot towels felt great, though for only a short time. Followed by a mask, another mask, a short neck and decollete massage and a short basic hand/arm massage (without being asked to take my jewelry off or sanitize my hands first after coming in from a shopping trip). It was only a 40 min facial “Hollywood Glow “but I did not feel “glamorous” after this kind of treatment, it felt much shorter and rushy rushy, not very relaxing, no soothing music either. No day make up at least offered (!) afterwards. The products used smelled great but the quality/service /price ratio was poor for $75 plus tip. I do not like to write harsh reviews, but they hopefully will improve service if taken seriously.
I would most likely not return to this place.

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10 reviews on Pure Organic Spa

  1. I gave up trying to tell her what felt bad,

    I wanted a relaxing massage and facial, as I was traveling a lot. Instead, I got Gail, who pointedly ignored the areas I wanted her to focus on and told me there were other areas I needed to have worked on. I left with bruises.

    When I told her she was hurting me, she told me to breathe into it. When she bent my leg in an uncomfortable position (something no massage therapist has ever done), I told her it hurt and I had some arthritis in my knee. She actually YELLED at me for not telling her this before. I gave up trying to tell her what felt good or bad,

  2. I got sick of arguing and ended up paying for a discounted massage that I never got.

    Paid for the massage via massagenow.co and chose a female masseuse. I got there and they said they never got the request for a female masseuse and there was only a male masseuse available. Massagenow.co said it was requested and confirmed that it would be a female masseuse. I got sick of arguing and ended up paying for a discounted massage that I never got.

  3. Horrible experience!!!

    I live very close to Union Square and thought this spa could be very convenient. I had a hard time on the phone because the girl who was asking the phone that day doesn’t speak English fluently. I had to wait 12 MINUTES on the phone because there wasn’t an English speaker available at that time. Horrible experience!!!

    If I can’t get enough information by phone, there’s not good costumer service or language is a strong barrier I prefer stay away of this place. My sister invited me to go to a Spa because of my birthday. I was surprised when I was in front of Pure Organic Spa. A nice decoration and location just steps away from Union Square are the best marketing tools of this place.

  4. I never received a response.

    I had high hopes for my treatment here after seeing the reviews. The space is gorgeous, however my experience both in booking the massage and during, was one of my worst experiences ever.

    I came down with the flu a few days before my initial appointment, and had such a hard time reaching someone via phone. They had no voice message system set up, and so I had to keep trying back. I emailed them as well via the email address that they had confirmed my appointment with, but I never received a response.

  5. Couples massage was very mediocre

    Couples massage was very mediocre. We expected a little more from an establishment with such high reviews.

  6. Small intimate spa, loved the signature massage.

    Small intimate spa, loved the signature massage. Enjoyed the hot tea and almonds after the treatment.

  7. Enjoyed the hot tea and almonds after the treatment.

    Small intimate spa, loved the signature massage. Enjoyed the hot tea and almonds after the treatment.

  8. I would highly recommend this place!

    My experience at pure organic spa was surprisingly wonderful. Located in such a busy and loud area it was unexpectedly quiet! I received their signature massage and Lenn had magic hands.

    I’ve never fallen asleep during a massage and in Lenn’s hands I was relaxed and comfortable. It was clean and decorated nicely. I would highly recommend this place!

  9. Nice interior.

    I was able to deeply relax here…. Nice interior.

  10. This is definitely a nice, clean, welcoming spa.

    This is definitely a nice, clean, welcoming spa. The atmosphere is very unique and calming. I live in LA and was in San Fran visiting my best childhood friend. We were out in town to having a fun day just us gals.

    She’s really into organic lifestyle and I’m all about the luxury, so I figured this is where our interests can meet.

Reviews:10
Reported Loss :80 $
Severity of Scam :High
Reported by : AndreaS
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