Progress Residential

Alpharetta doesn’t want me to pay them!

Due to personal reasons, I had to move my location from the current place to a property in Georgia, Arizona. This property was named Alpharetta. Everything was happening so fast that I hardly had time to judge everything. I had a check of the property and the documentation, which they came up to me with! As I mentioned, I hardly had any time to judge, so I went along with it. There were three fees they came up to me with at the starting phase, i.e., 1- Deposit Fee. 2- Holding Fee. 3- First month’s rental. I did accordingly.

For the first couple of months, a similar scenario used to occur. Just when I was getting used to it, something adverse occurred. I remember the third month’s rental for which I was trying to pay through my card. I didn’t realize how much funds I had on my card, and accidentally I did not have much that I needed to pay the rental. I decided to pay it online because I had suitable funds in the same. Obviously, my transaction got declined. BUT FYI I DID NOT TRY TO HIDE ANYTHING FROM THEM AND MADE SURE THEY HAD THIS MESSAGE FROM ME. I mailed a money order to them, and the party received the status of that money order.

They charged me for some late fees and return check fees, and I was okay with that. It was my fault, after all, and not theirs, that they should not charge me. So this scenario got completed according to me. But on the 7th of February, I came to know that this scenario was still on! I received from them an email that stated to me that they had received the payment. But I am not allowed to pay any more to them. Instead, all I got to do is make my payments somewhere in Arizona! When I contacted the corporate office, I did not come across a single person to get the information that I needed desperately. It’s the end of the 3rd month, and I need to pay the money within few days. I am yet to receive any information from their end regarding this. All I could get from them was a list of dead phone numbers and dead emails, where no one answered the question.

Due to such unprofessional behavior, I have got to suffer. I have my kids who stay with me, and if something comes up, I have no place to go! Assuming that nothing has come in the form of information from them, I won’t be able to pay the fees that I have to, and they might even throw me out of the property. I have even received an email from them stating that if I cannot pay the payment on time, they will throw me out of the property and take some legal actions against me, and I am stuck in a dead situation.

Is Progress Residential a legit?

Progress Residential is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 73 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Progress Residential located?

Progress Residential is headquarted at 2658 Holcomb bridge rd Alpharetta , Georgia USA. You can contact Progress Residential by dialing +1 (404) 596-8381 or visit their website Rentprogress.com.

How much monetary loss is incurred by Progress Residential’s customers?

According to Progress Residential’s customers, a monetary loss of US $1144 has been reported. The severity of entire incident reports is high.

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73 Reviews on Progress Residential

  1. Awful Experience

    Right from square one you could tell Progress was a mess with poor internal communication, and you felt you were dealing with a huge uncaring money making machine that built into the lease many opportunities to rip you off. You will find that out at the end if you rent from Progress, don’t expect to get much or any of your deposit back. We moved into a house that wasn’t really clean, with a clogged dryer vent (took them a while to get that fixed) pouring lint onto the floor, a broken AC (that they could never make cool the home properly). An improperly installed shower and seat caused water to build up by the master bath window, which eventually shattered from the weight of the wet cantilever below it pulling downward (construction defect). Despite our best efforts, they demanded WE pay for the repair. Interior and exterior paint were done really poorly without prep & primer, so paint would flake off the exterior & any interior door you touched. They painted a vinyl window, and of course the paint flaked off (duh).

    They detached sprinkler lines before renting the house (to save maintenance work I’m sure), so the non-native plans (despite our best efforts to water them) were in sorry shape at the end.

    Upon leaving, we left a receipt for professional cleaning, and the house was left spotless. They shifted inspection days around and changed again at the last minute so I was not able to attend (HUGE regret on my part). They then lied, said no receipt was left, that the house was dirty, that there was interior & exterior paint damage (only where their lousy paint job flaked!). The house was left clean and ready to rent, but they still kept $1,650 out of our $2,100 deposit. From what I’ve found, this is just the way they operate, and they are betting the amount of money they take from you is too small for you to retain an attorney. Beware!

  2. Worse company I ever dealt with.

    So we have been living in a property that was taken over by progress in 2021. During the pandemic we got behind on the rent due to the circumstances of the pandemic and filled for rental assistance. We got the assistance for three months and then had to start paying again on our own. With myself being the sole provider in a house of five paying everything we got behind again. Was Still paying the rent though even if it was late from time to time. Would send emails to Progress about me being late and would not hear back from anyone for days, then would get an email stating that rent is late Yada yada. I would call the rental assistance
    Number and would be on hold half the day and still nothing would get resolved. Finally went through get assistance again, but when it came time for Progress to answer the people trying to pay the rent, no answer or they would not get back to them. We then ended up in court and the lawyer for Progress cut a deal with us. We pay 1300 and they will let us live in the house until the rest was paid off. Okay so the rental assistance program we were going through was trying to reach out to Progress to pay as well as the court clerk who deals with the payments. We had not heard anything from Progress for two months assuming h that all was taken care of and then we just found out yesterday that there is a writ of possession on the house now and we can be thrown out at any moment. This is bad business. Don’t rent from this company, they act like they care and when you try to reach them you get the run around. They are the worse company I have ever dealt with and would never use them again. They need to go out of business.

  3. Noncompliant

    They charged me the initial $300 per pet for my 2 caged animals. Also $35 per pet for 2 months. When I created a case for it, they sent me a “case closed” the next day or so with no follow up. Then when I called, they agreed I shouldn’t have been charged but refused to refund me anything. All they said was to make remove a case to remove them online so I wouldn’t be charged moving forward. However, whenever I try to do it online like they say, the site isn’t allowing me to submit the document to remove them. I was unnecessarily charged $740! I will not be renewing my lease when it ends. Not renting another property with them again either.

  4. Noncompliant

    They charged me the initial $300 per pet for my 2 caged animals. Also $35 per pet for 2 months. When I created a case for it, they sent me a “case closed” the next day or so with no follow up. Then when I called, they agreed I shouldn’t have been charged but refused to refund me anything. All they said was to make remove a case to remove them online so I wouldn’t be charged moving forward. However, whenever I try to do it online like they say, the site isn’t allowing me to submit the document to remove them. I was unnecessarily charged $740! I will not be renewing my lease when it ends. Not renting another property with them again either.

  5. Stole my money

    This company bought out our existing leasing company we had and since then, we’ ve had 3 main maintenance requests that were ignored, no one ever called or came by, but online it says the request was closed. We have to pay for everything that goes wrong and never have gotten reimbursed. And when they bought our property out they never asked us to supply the current renters insurance policy we had. They have been charging us 2 fees, totalling $35 per month, saying we don’t have renters insurance. I have sent them the declaration sheets 8 times since March 28th. After 5 month just got an email saying they can only credit me 1 month of the fee because they only saw the emails today?! So I’m out thousands with this worthless company. I call customer service repeatedly and get placed on hold, only to be hung up on after 10+ minutes. DO NOT RENT FROM HERE!

  6. Heartless

    Relative found deceased in home. Called company as a courtesy. Their response “you have 3 days to clear the unit” even though children are 5 states away. They would not negotiate the time and even wanted them to pay for cleaning the unit. Sorry company and customer service with no heart or understanding during this very difficult time.

  7. Progress don't care about the people in there homes.

    Progress had rather evict you than give you a chance. I have a disabled mom and son. I can’t find no place to move but progress don’t care and raised the rent to 2500.

  8. Bad company

    Very Bad Company

  9. Scamsville Rental Service After Renting

    I shouldn’t even give them a star at all. They are the worst company at its best of the worst. Never, ever rent anything from them. Horrible, horrible, horrible. They try to charge you a late fee when your rent is paid months in advance. What type of business is that? They want to pocket extra money. Well not my money. I hope they are get shut down. They over charge for rent, and leave certain things unrepaired. The homes are patched enough for you to move in. They need to be jailed. DO NOT RENT FROM THESE CLOWNS. By the way, don’t try to make a phone call to they. They either hang up on you or won’t answer the phone.

  10. STAY AWAY FROM THEM!

    Where to start?! It’s HOURS on the phone, to get someone who can’t help you! I inadvertently selected the wrong card to make a payment, and I INSTANTLY knew the amount wasn’t going to go thru. Do you think anyone answered the local phone? NOPE! What about after an hour and a half on HOLD with the main number – NOPE!

    My emails came back “case closed” with NO resolution! And now, no way to make an online or phone payment – even with proof of the available funds! LOL So much for “Covid Flexibility! 

I’m getting “HOA” violations left and right – and IDK why?! I got charged for the super tall Palm Trees that needed to be trimmed; There is a particular time that FEDERAL GOVERNMENT said NO late fees – did Progress Care – NOPE! Covid sucked!

    It hit everyone hard – and Progress could care less! Every time I think I am FINALLY about to get caught up, I get loaded down with fee or fine or whatever else! Let’s not forget their urgent need to go ahead and tape a three-day notice to your door, even when you are DILIGENTLY making MULTIPLE payments. Every dime goes to Progress, and every time I turn around, my balance is out of control, but they are raking in the $40 fees!! 

And let’s not forget about “con” service! I am familiar with them, as they do the utility billing for military installations.

    I always had a beautiful breakdown of gallons or kw used and the rate per. These bills are a JOKE! I swear someone plays connect the dots with the “gallons” used (on the line graph you get) shows your ‘usage, but is it sewer or water?! And they are THREE months behind! AND – June 2019, June 2020 – EXACT SAME BILLED usage is the same every month. Even though my line graph showed in 2019, I used 8k gallons, and in 2020, I used 12k gallons – my bill is 80 bux! LOL However, in Sept 2019 and September 2020 (which is actually for the usage period between June and July… I used 5k gallons one year, and seven the next – and BOTH bills are over $100, a family of 3 (2 small kids), NO sprinkler system, no pool, etc… oh yeah, REALLY crazy that during the time I “used” 7k gallons, and had a bill over $100, NO ONE WAS HOME – IT WAS COVID, AND WE WERE OUT OF TOWN!

    Something is so shady! I got sus when I went to check my account the other day on the 29th, trying to get that balance below 250 to renew my lease and avoid the 120% month-to-month fee… How about the 1st charges are already showing on my ledger – INCLUDING the “month-to-month fee! Never mind, I should be signing my new lease (or should have, will, when SOMEONE ANSWERS AN EMAIL OR RETURNS A CALL!), but hey, I’m sure they have loophole’s galore to justify the fees! 

They “CARE” about their residents?! Doubtful! They don’t make payment arrangements unless you are current (WHY would I need a payment arrangement if I was CURRENT?!), and my payday’s changed from the 1st.

    The 15th to the 7th and 21st… unfortunately, I am still trying to catch up from last year, so paying ahead on the 21st is impossible (especially since everyone else gets put off because I have to give Progress EVERYTHING I can, but I’m spinning my wheels and .. oh well, so sad is their thought on that!

    Do you think they would change my rent due date? NOPE! I’m going to get charged 125 either way.. late fee or month to month.. both! Like are you KIDDING ME? so now, why sign a lease right?  

    T, hanks, Progress! Oh, yea, and THANKS for rais, ing rents so MUCH THIS YEAR OF YEARS – like really? Hello?! Did you forget that a lot of people got shafted last year? I didn’t get unemployment that paid me more than my job – I still had to work and made pretty much NADA because my job relies on customers! 

And the crummy part…

    I can’t afford to move – they have sucked up all my stimulus $, my tax refund$ and my normal week to week checks with their fraudulent utility billings and these bogus (no one can explain them to me, not even the HOA dude) HOA “fines” … they have successfully trapped me with their fines, fees, and fraud $40.00 at a time! 

STAY AWAY! READ the other reviews that ‘don’t count!’.. I’m sure that’s where this one will end up!  

I will say – once upon a time, and the local office used to be GREAT.. now, meh…

    I get quick non-helpful replies that direct me to the WRETCHED 800#! You can’t even go into the office to pay on an account or talk to someone face to face! I’m not a pain in the butt renter – I leave them alone, they leave me alone. I take care of my stuff.. well, except right now, I AM going to get legit HOA violations because I can’t afford to PAY TO DO THE MAINTENANCE on the lawn and the mulch…HELLO PANDEMIC! BROKE?! And you don’t care that you make it harder every day to get ahead! Shoot, I’d settle for caught up at this point!

  11. Progress Residential in Georgia is a joke. They answer the phone and emails when you want to fill out an application, and you are cleared to pay your move-in fees and 1st month’s rent. After that, they become ghosts.

    I received an email stating my move-in date of 03/05/21, which was changed by phone after holding on for almost an hour to 03/08/21. I had changed my utilities, notified my landlord, and paid the moving company.

    Now they are totally ignoring me. Please read your reviews before becoming involved to such a terrible and horrible company like this. They are confused with each other and tell you anything. I should be accommodated for my wasted time.

  12. No AC

    No response from management. I’ve been without air conditioning for 4 days, there is a 3 hour response policy in the lease agreement for emergencies, AC in Florida is considered an emergency. I have an infant, that is 6 days old and still no response regarding this issue. Horrible customer service, even worse is their lack of respectful basic human rights! I’m going to have to fix the AC myself and then withhold the repair cost from Rent.

  13. STAY AWAY OR THEY LEAVE YOU WITHOUT A HOME

    STAY AWAY FROM THIS COMPANY!! So Many things are sketchy with them. They approved my son and daughter-in-law on 2/18 and told them they were moving in on 2/28, all in writing. They then sent a denial on 2/22 at 4 in the am. I called trying to find out what was happening as they got an email about interest in an address in another state and a denial. No one would call back, and they were to give all the fees on 2/24.

    After calling over 50 times and never getting to speak to their advisor, cust service said my son had a criminal record. They had to call the company that does that for them, but my daughter-in-law was approved without him (which is impossible on her income alone). They called the credit checking company to be told he was denied a speeding ticket that was dismissed.

    They called Progressive Residential and were then told (3 days before move-in) that someone else had moved into the home they were approved for that day. Odd because that person had to have applied after them AND provided FUNDS 72 hours before moving in on Thursday after their approval. They are currently looking for somewhere, anywhere to go by their move-out date due to their current landlord selling the home with all of 3 days to get approval through someone else because this crappy company wasted their time for almost two weeks.

Reviews: 73
Reported Loss : 1144 $
Severity : High
Reported by : Anonymous
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