Progress Residential

Alpharetta doesn’t want me to pay them!

Due to personal reason, I had to move my location from the current place to a property in Georgia, Arizona. This property was named Alpharetta. Everything was happening so fast that I hardly had time to judge everything. I had a check of the property and the documentation which they came up to me with! As I mentioned I hardly had anytime to judge so I went along with it. There were three fees they came up to me with at the starting phase i.e. 1- Deposit Fee. 2- Holding Fee. 3- First month’s rental. I did accordingly.

I decided to pay it online because I had suitable funds in the same. For the first couple of months the similar scenario used to occur. Just when I was getting used to it, something adverse occurred. I remember how it was the third month’s rental for which I was trying to pay through my card. I didn’t realize how much funds that I had in my card and accidentally I did not have much that I needed to pay the rental. Obviously, my transaction got declined. BUT FYI I DID NOT TRY TO HIDE ANYTHING FROM THEM AND MADE SURE THEY HAD THIS MEESAGE FROM ME. I mailed a money order to them and the status of that money order was received by the party.

They charged me for some late fees and return check fee and I was okay with that. It was my fault after all and not theirs that they should not charge me. So this scenario got completed according to me. But on the 7th of February I came to know that this scenario was still on! I received from them and email which stated me that they have received the payment. But I am not allowed to pay anymore to them, instead all I got to do is make my payments somewhere in Arizona! When I contacted the corporate office, I did not come across a single person with whom I could get the information that I need desperately. It’s end of 3rd month and I need to pay the money within few days. I am yet to receive any information from their end regarding this. All I could get from them is a list of dead phone numbers and dead emails, where no one answers to the question.

Due to such unprofessional behavior, I have got to suffer. I have my kids who stay with me, if something comes up I have no place to go! Assuming that nothing has come in the form of information from them, I won’t be able to pay the fees that I have to and they might even throw me out of the property. I have even received an email from them stating that if I am not able to pay the payment on time, they will throw me out of the property and take some legal actions against me and I am stuck in a dead situation.

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Progress Residential reviews are no way affiliated with yelp & reddit. Their business is located at 2658 Holcomb Bridge Rd, Alpharetta, GA 30022, USA. Progress Residential could be contacted by dialing +1 (404) 596-8381 or logging on their website Rentprogress.com. Progress Residential business page on Dirty Scam received 60 consumers reviews/complaints, page views and 1144$ of monetary losses. The most of the users reported the severity of the scam is High.
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60 reviews on Progress Residential

  1. The home looked nothing like it did when we first moved in it.

    My husband and I rented a home from progress residential that seemed to look nice at first but throughout the months things started falling apart terribly, mold started appearing plumbing was horrible. In April 2018, we vacated the rental properties because of this situation.

    In June we received a list of deductions over S6,000 that they claim we were held accountable for such as repainting the entire interior of the house due to dirt on the walls, mold, leaks, plumbing issues etc which affected the home. Also, normal wear and tear on the interior paint of a house is to be expected. The fading and soiling of the paint (which was already there) is due to normal wear and tear. As such, the cost of repainting should be left to the rental company.

    The bathroom was falling apart, there was black mold building around the master and the other restroom, the toilets where leaking, the kitchen sink was leaking which caused mold in the cabinets and gave the home a terrible smell, it was just horrible. I went to look at the home after we moved out and it was completely remodeled everything and we were left we their bill! The home looked nothing like it did when we first moved in it.

  2. I think I'm going to skip this company, to many issues and unprofessionalism.

    Omg I’m soooo glad I read these reviews, I don’t have the mentality for a company like this. A rep called me today about an app I started online but didn’t have time to finish. I think I’m going to skip this company, to many issues and unprofessionalism.

  3. Terrible customer service.

    We have been renting this hour for 5 years. Up until the last year, we have had great service. Of course, we have had only minor repairs, leaky faucets, etc. They did have to replace the dishwasher, which in turn messed up the laminate in the kitchen. I asked for regular vinyl in the kitchen and what a bad job the installer did. He pieced the vinyl together and it looks terrible. Also, the seams are coming apart in the carpet. Since my husband and I are in the floor covering business,

    we know that the reason the seams are coming apart is due to no seam sealer being used at the initial installation. The carpet is a very inexpensive carpet (non-FHA) carpet, so when it is not installed properly, it falls apart. I have been asking since July, to have the carpet and vinyl replaced. Someone from a carpet store has been out 2 times to submit a proposal and the last I heard, it was too expensive and Progress wanted to get more quotes.

  4. AVOID at all costs.

    AVOID at all costs. Good luck ever getting out of these homes without a $1,000+ bill. And don’t ever count on them providing anything that remotely resembles customer service. They are a profit-hungry company who could care less about their tenants. We have rented for 5 years, always from individuals.

    We were wary of renting from a big company but rentals in our region seemed to be dominated by large firms so it was hard to avoid. Turns out our worry was 100% rational. Our home was relatively new and so needed little in the way of maintenance from Progress. The few things that needed doing were never done with a single call.

    They also required talking to folks in Arizona which was always a hassle as they never really knew anything about our region and the specifics of how things should be done. Fast forward to when we wanted to leave – the lease requires that you notify Progress of your intent to leave 60 days prior to leaving.

    At 60 days we were unsure – we were in a rural location and were thinking of heading into Atlanta but needed to find a place there first and rentals really aren’t listed until the month (about 30 days) before they are available.

  5. Not Good Service Provide.

    A lot of time wasted to fix Progress Residential’s poor quality of household appliances. Poor services and long waits to get things done, meanwhile the renters suffer.

  6. Whatever you do, DO NOT rent from this company!

    Do you like being left on hold for hours? Do you like never getting a response from a company even if you call everyday? Do you like getting charged random fees on any day of the year? Do you like stepping on legos in the middle of the night? If you do, this is the company for you.

    I wish I could leave 0 stars. This is the absolute worst company of any type that I have ever had to deal with. They are so bad that I am using my valuable time to make a Yelp account just to leave this review. Whatever you do, DO NOT rent from this company!

  7. It is atrocious!,and it is driving my property values down!

    This company owns a house that’s next to my house.The people that live there are the worst tenants I have ever seen in my life!These people did not cut grass an entire year!

    I had to call the city because it was taller than my fence which is 6 ft tall! They never pressure washed the house! It is atrocious!,and it is driving my property values down!

  8. They are full of shit and the biggest scammers alive.

    I don’t even think progress residential deserves 1 star. They are the worst management rental company i ever had to deal with. No one cares to help you out with trying to find a home to rent when you have trouble finding the right home for you.

    They over price their homes for more then what the square foot pricing would be and gives the worst consumer service ever. When you put money down on a home they don’t even welcome you with open arms.

    The pictures on online they take look nothing like the real homes when you walk through them. They want to charge you for grass when you don’t have any to start with. They are full of shit and the biggest scammers alive.

  9. DO NOT RENT FROM THIS COMPANY!

    DO NOT RENT FROM THIS COMPANY! I REPEAT, DO NOT RENT FROM THIS COMPANY! They closed down the local office (which there was only one for the entire Atlanta area) within 2 months of my lease signing and left all of the voice mails active even though those people had all been fired.

    When the phones rang over to the Arizona office, those people said they could not help me and they would have my local office contact me. No one returned any of my calls and it took me 2 months to find out they had closed the entire Atlanta office!

  10. This company is the scum

    This company is the scum of the earth in my opinion. Huge mistake renting with them

  11. Absolutely WORST rental company

    Absolutely WORST rental company I’ve EVER worked with! Communication is TERRIBLE and they do not try to help you when you need assistance. They are truly only after your money and will nickel and dime you for everything.

    Highly recommend that you DO NOT rent with them. My friends are also renting from them and they are moving because of how terrible this company is. Not worth it, cannot wait until my contract is up so that we can move!

  12. If I could give a negative star I would.

    If I could give a negative star I would. Up until recently, I was a very happy Progess Residential customer. I started leasing in Aug and the home is very nice.

    To make bill paying easy, I set up Auto Pay for both my Rent and Utilities in December. With Auto Pay set up, I wouldn’t have to worry about Late Fees or attending to paying my bills. I set up Auto Pay and the web site confirmed it was set up successfully.

    Imagine my surprise to receive a call from Progress 2 months later saying I had outstanding balance on my account! Long story short: you have to set up Auto Pay to pay Utilities on one day, and then Rent for a later day. Nowhere is it documented on their web site that you have to do this.

    If you set it up any other way, they don’t process your payment and you end up with outstanding charges. I was assessed a $125 Late Fee in Jan despite having Auto Pay set up.

  13. DO NOT WASTE YOUR TIME OR MONEY ON PROGRESS RESIDENTIAL.

    DO NOT WASTE YOUR TIME OR MONEY ON PROGRESS RESIDENTIAL. By far the WORST company I have ever dealt with. There is no such thing as customer service when it comes to them. This has been by far the worst experience dealing with a rental company.

    The day we moved in, no one was even there to let us in the house. We showed up with all of our belongings after receiving a confirmation email on when to show up and an agent was not even there! They also take literal months to get back to you.

    If you like being on hold for over an hour at a time then they are the ones for you. They even charged our account $60 to tighten a screw on our mailbox… something that we could have easily done ourselves. Easily the worst mistake by using them for renting our home. Do not do it.

  14. PROFESSIONAL CRIMINALS

    I have rented from Progress Residentila for almost a year and have had a number of problems from the beginning. But this last one is actually illegal. I mailed in a money order on November 30th to cover the previous months utility bill and part of Decembers rent.

    They never mailed out a letter stating that they were refusing the partial payment. In fact to this day Progress Residential is still in possession of hat payment.

    However, on December 16th, Progress Residential filed an eviction. This is illegal because Georgia law expressly prohibits a landlord from taking partial rent and then evicting a tenant.

  15. not even my worst enemy.

    The company is the worst when it comes to getting in contact with someone!! I would not refer this company to anyone EVER, not even my worst enemy.

  16. I was representing my applicant. He was being rude and disrespectful. I

    Too bad they don’t have zero stars! I spoke to a customer service team member by the name of Randy today and he was just the worst! I don’t think he wanted to work because today is Friday. He kept cutting me
    off in the middle of my sentences, told me that he doesn’t speak to Real Estate Brokers, and that he only speaks to applicants. I was representing my applicant. He was being rude and disrespectful. I

  17. Sketchy management.

    I wish we would’ve read the reviews prior to moving into one of Progress Residential’s homes. We moved into one of their homes in Spring Hill, TN. The house itself was falling apart due to being poorly built,

    but the move out process is horrible. We moved out a month ago and still needed our rent fixed for the last month. We have yet to have their overcharging issues for bogus monthly charges and month to month charges when we gave a 60 day notice to move out.

    We were over charged by $900 one the last month’s rent. We are still in the “please hold” process before they take our deposit as well, let alone for their house that was falling apart.

    We fixed their lawn and some of the interiors that were damaged prior to our move in. We are getting legal representation to fight this company so we do not get our credit tarnished and further issues.

  18. The company and their vendors suck!

    If I could write this review without giving them any stars…..I WOULD! Our AC went out 4 days before hurricane Irma. I called in an emergency ticket only to be left without AC for 16 days in Summer Florida heat. The company and their vendors suck!

  19. I will never rent from them again.

    Worst property management company ever to rent a residental home. This is warning they charge several additional fees on top of your rent payment. Also they will not return any of your money that you have given them as a deposit. They treat people unfairly, badly, and just don’t care. I will never rent from them again.

  20. We have been renting from Rent Progress and it has been a terrible experience,

    We have been renting from Rent Progress and it has been a terrible experience, I admit I was late on my rent, when I called them to try to pay the rent and late fees, I was told the rent was now $500, more then I expected, and could not pay over the phone or via their website,

    I worked towards getting the additional $500 to pay, called back to make payment I was told that the amount due had gone from $2300 to $4200, Still willing to take out a loan to get that matter resolved we where told we need to send a certified check to their office in Arizona, and was told that even if they did receive it they could still reject the check and send it back to us.

    On the notice we have been served, it does not have the $4200 due, the forms are not filled out entirely, there is a website listed on the forms we where served tried to go to that website and I get redirected, it is not a valid email address, tried several times to get through the website,

    I was redirected to purchase the domain, to Edmunds and to Walmart. And now received an email from Rent Progress they are going to lock us out of the home

  21. Let the buyer beware!

    Rented 2 years with this company and finally left after multiple technical service fails on their part. I had the house professionally cleaned on move out (used a non Progress preferred company because, by this time, I was too angry with Progress to give any company that does business with them money) and I went through walk through inspection.

    When I didn’t get my deposit 2-1/2 weeks later, I called. The emailed me a statement sheet with more errors than a 5 year old taking an algebra test. Instead of receiving my deposit back they are saying I owe them money for them having to clean my professionally cleaned home.

    Progress is a slum lord. They buy nice houses but they are terrible to work with. Let the buyer beware!

  22. Horrible company

    Horrible company to deal with- only out for their bottom line and nothing else. They will nickel and dime you within an inch of your life. We were great tenants-always paid on time, always maintained renters insurance through USAA. My husband moved down before the rest of us and took possession of the house.

    The initial move-in walk through was done with an employee who reeked of alcohol and it took 5 min. The move out walk through took almost an hour and they had two guys come for that. The house was poorly maintained and each time we had a service call, the service people basically just come out to put a Band-Aid on the issue rather than replace stuff that really needs replacing.

    The linoleum floor had holes, the paint job before we moved in left drips everywhere and only did one coat, so you could see the original color through it, and it bubbled up and peeled. We had constant drain issues, and anytime our shower was not used for a couple days, the whole bathroom smelled of sewer.

  23. The company and their vendors suck!

    If I could write this review without giving them any stars…..I WOULD! Our AC went out 4 days before hurricane Irma. I called in an emergency ticket only to be left without AC for 16 days in Summer Florida heat. The company and their vendors suck!

  24. Never Again

    This company is so poorly managed, that I have seriously considered breaking my lease and paying all the penalties just to get out of it.

    For starters: maintenance? There is none… and don’t expect them to respond to any requests. They only time we were able to get a serious 2nd story bathroom leak resolved (that was leaking into our kitchen) – was through a third party company who had close ties to progress – because my wife had saved the inspectors phone number.

    Random charges appear on your rent statement. Any attempts to resolve via phone or email don’t work. Their phone number is always OUT OF SERVICE and they do NOT reply to emails. The only way to resolve anything is to show up in person.

  25. Scammer

    When you show up to their office in person, they will promise to resolve it for you – but the moment you are out the door nothing happens.

    I’ve rented from multiple property management groups, but this team here in Atlanta takes the cake for “worst customer service.” It’s a circus when you walk into their office, and everyone looks busy – in fact, so busy, they won’t reply to any of their tenants.

  26. I will never rent from them again.

    Worst property management company ever to rent a residental home. This is warning they charge several additional fees on top of your rent payment. Also they will not return any of your money that you have given them as a deposit. They treat people unfairly, badly, and just don’t care. I will never rent from them again.

  27. now received an email from Rent Progress they are going to lock us out of the home

    We have been renting from Rent Progress and it has been a terrible experience, I admit I was late on my rent, when I called them to try to pay the rent and late fees, I was told the rent was now $500, more then I expected, and could not pay over the phone or via their website,

    I worked towards getting the additional $500 to pay, called back to make payment I was told that the amount due had gone from $2300 to $4200, Still willing to take out a loan to get that matter resolved we where told we need to send a certified check to their office in Arizona, and was told that even if they did receive it they could still reject the check and send it back to us.

    On the notice we have been served, it does not have the $4200 due, the forms are not filled out entirely, there is a website listed on the forms we where served tried to go to that website and I get redirected, it is not a valid email address, tried several times to get through the website,

    I was redirected to purchase the domain, to Edmunds and to Walmart. And now received an email from Rent Progress they are going to lock us out of the home

  28. Let the buyer beware!

    Rented 2 years with this company and finally left after multiple technical service fails on their part. I had the house professionally cleaned on move out (used a non Progress preferred company because, by this time, I was too angry with Progress to give any company that does business with them money) and I went through walk through inspection.

    When I didn’t get my deposit 2-1/2 weeks later, I called. The emailed me a statement sheet with more errors than a 5 year old taking an algebra test. Instead of receiving my deposit back they are saying I owe them money for them having to clean my professionally cleaned home. Progress is a slum lord. They buy nice houses but they are terrible to work with. Let the buyer beware!

  29. DO NOT rent from this company!

    Do you like being left on hold for hours? Do you like never getting a response from a company even if you call everyday? Do you like getting charged random fees on any day of the year? Do you like stepping on legos in the middle of the night? If you do, this is the company for you.

    I wish I could leave 0 stars. This is the absolute worst company of any type that I have ever had to deal with. They are so bad that I am using my valuable time to make a Yelp account just to leave this review. Whatever you do, DO NOT rent from this company!

  30. Worst Company ever!

    Worst Company ever!!!!! Do not rent from this company.

  31. Too bad I can't give then zero stars.

    Too bad I can’t give then zero stars. This is the worst company you could ever rent from. DO NOT RENT FROM THEM! Do so at your own risk and if you do, don’t expect a dime back from your deposit. Consider yourself warned.

  32. TERRIBLE

    If I could give them NO STARS I would. When we moved in we were told we had 2 months rent free, we moved in at the end of september and paid $3,000 to move in so we were thinking the 2 months free would be the next two months of October and November, well we ended up having to pay $300 in November and that is NOT 2 months rent free.

    They ALSO told us they would send us an email when we had to start paying full rent, we NEVER got that so they told us we had 2 days to pay rent or they would send an eviction notice. We paid rent that night, no worries.

    I looked up and down and didnt see a late fee so i went ahead and paid. I was just checking my emailand found an email saying we had a balance due.

    They JUST entered the late fee after we paid and dated it for a day before we paid, trying to pull a slick one on us. I will NEVER rent from these people again. It is a terrible company and no one knows what they are doing. TERRIBLE.

  33. It sounds like a scam if you ask me! Smh!

    The communication is poor and the online application process to isn’t user
    friendly. You cannot get the help you need when filling out the application. They want you to put down a hold deposit without even knowing whether you are approved for the place or not. The move-in date is pre-filled without a way to change it so it could be the date that you want to move in. I told my client to not even rent from these people! It sounds like a scam if you ask
    me! Smh!

  34. let alone for their house that was falling apart.

    The house itself was falling apart due to being poorly built, but the move out process is horrible. We moved out a month ago and still needed our rent fixed for the last month.

    We have yet to have their overcharging issues for bogus monthly charges and month to month charges when we gave a 60 day notice to move out. We were over charged by $900 one the last month’s rent. We are still in the “please hold” process before they take our deposit as well, let alone for their house that was falling apart.

  35. The company and their vendors suck!

    If I could write this review without giving them any stars…..I WOULD! Our AC went out 4 days before hurricane Irma. I called in an emergency ticket only to be left without AC for 16 days in Summer Florida heat. The company and their vendors suck!

  36. I will never rent from them again.

    Worst property management company ever to rent a residental home. This is warning they charge several additional fees on top of your rent payment. Also they will not return any of your money that you have given them as a deposit. They treat people unfairly, badly, and just don’t care. I will never rent from them again.

  37. Let the buyer beware!

    Rented 2 years with this company and finally left after multiple technical service fails on their part. I had the house professionally cleaned on move out (used a non Progress preferred company because, by this time, I was too angry with Progress to give any company that does business with them money) and I went through walk through inspection.

    When I didn’t get my deposit 2-1/2 weeks later, I called. The emailed me a statement sheet with more errors than a 5 year old taking an algebra test. Instead of receiving my deposit back they are saying I owe them money for them having to clean my professionally cleaned home. Progress is a slum lord. They buy nice houses but they are terrible to work with. Let the buyer beware!

  38. DO NOT rent from this company!

    Do you like being left on hold for hours? Do you like never getting a response from a company even if you call everyday? Do you like getting charged random fees on any day of the year? Do you like stepping on legos in the middle of the night? If you do, this is the company for you.

    I wish I could leave 0 stars. This is the absolute worst company of any type that I have ever had to deal with. They are so bad that I am using my valuable time to make a Yelp account just to leave this review. Whatever you do, DO NOT rent from this company!

  39. Progress residential

    I have had nothing but good luck with this company for over one year. A lot of these problems seem petty on here.

  40. Terrible experience, poor accounting and practices.

    Terrible experience, poor accounting and practices. You move into a somewhat clean, half functional home (my rental was dirty, no hot water running to master bath, half the light bulbs were burnt out, furnace had to be replaced, trash was filled to the brim, many repairs needed). Renters are baited with concessions that make the process seem easy and affordable.

    When you prepare to move out they begin warning you of all the fine print fees you didn’t know about – pay months of projected utilities in advance (based on maximum usage you had for the home),

    specific move-out instructions, all home carpets professionally cleaned, etc. Norw you must file paperwork months in advance stating you will be moving out.

  41. Never Again

    Well I wish I would of read these reviews before I started renting from this company in Clermont, FL. We moved in January of last year and should not have as it was not ready and had a roof leak and squirrels living in the roof. The roof leak ended up being the squirrels eating holes in the water lines in (2) different spots. It took over (3) months to rectify this.

    My utilities bill was almost as much as my rent as I refused to pay a $700 water bill. My rent was automated and taken out every month. When the total of my utilities reached $1200 they used my rent money to pay that and posted a (3) day notice of eviction on my door for all to see like we were bad people.

    I called them and to my surprise agreed to take off $700 in water fees which was fair but now charged me a late fee every month as they say we are late on an automated payment.

  42. This is no way to give residents a personal living experience, and I would never suggest anyone rent with them.

    After moving from Florida to Georgia, we have lived in a Progress property for almost a year with NO SCREENS on our windows. Open windows are life in Florida and we expected to be able to do the same in Georgia. Gotten the run around about them the whole time, only to be told after finally getting a hold of someone, that screens on windows are the RESIDENT’S responsibility! Really?

    We don’t own this home, and apparently Progress doesn’t want us to be able to open our windows. I have never in my life of renting experienced such ridiculousness. Not to mention my rent will increase hundreds of dollars in the next 2 years as my lease won’t be up til 2020. This is no way to give residents a personal living experience, and I would never suggest anyone rent with them.

  43. This company owns a house that's next to my house.

    This company owns a house that’s next to my house.The people that live there are the worst tenants I have ever seen in my life!These people did not cut grass an entire year! I had to call the city because it was taller than my fence which is 6 ft tall! They never pressure washed the house! It is atrocious!,and it is driving my property values down!

  44. Really Scammer

    I’ve been renting from Progress Residential since October ’17. I moved into a home they had recently purchased and renovated. You would think the house was in great shape – and for the most part, it is. But don’t let their nice units fool you – you’re in for at least 12 months of headaches:

    1. Inspection/Move-in day. What should have been a thorough inspection of the house was met with a very short and abrasive inspector who didn’t have time to do the inspection with me. When I asked her about certain things (like how none of the windows except 2 had screens, or how 3 of the windows were missing locks entirely) I was told that I accepted the unit ‘as-is’. Uh…nah.

    So I did my own inspection with a list of over 40 items, and around 10 or so needing immediate attention due to life safety issues. When I started taking pictures and my own inspection, the inspector became very concerned and tried to be a lot more soothing about items. The inspectors list? I’ll give her some credit, she had some things on there I didn’t catch and I appreciate that. But it was 1/3 the length of mine (as should be if you’re a smart renter. CYA)

  45. I rather this money goes to someone else, not them...

    This company is a evil. We liked a house, and they requested us to pay a holding fee of $500, and they said if we turn out renting it, it will go towards the rent, if not, they will return it back to us.. so we paid, and they request the payrolls of my job.

    And I contact my boss and her account, I was a weekend and I took more than 3 days till the account provided me the payroll. And I got an email from Progress Residential, saying that their offer is expired and they are not returning the holding fee.

    Are you fucking kidding me? It is not the case that I put the house on hold forever and not wanting at the end. I wanted the house, you can’t wait for one more day? And I called the agent that helped us.

    Every time it will go straight to her voicemail… Greedy company, I’m glad I am NOT their tenant, and will not be in the future either… I am hiring an attorney to handle this… I rather this money goes to someone else, not them…

  46. Horrible experience, very unprofessional people.

    I am a Realtor. My client moved in on September 28th (in a Houston area). Today is Nobember 16th, and my broker still hasn’t received a commission check even though all the documents were submitted by me on time in a proper manner.

    They are very irresponsive. They either don’t reply my emails or when the do, they reply in a Future Tense, like “We will check” or “We will give you an update”, and then nothing happens.

    Numerous of times Call center girl was leaving them a note in their system about the check, but again, nothing happened. Horrible experience, very unprofessional people.

    I am not even bringing up the question of listing agent ignoring my calls or texts when my ckient has questions about the property (I guess they only respond to the direct client).

  47. Do you enjoy being transferred between depts. because no one can actually help you

    Do you enjoy being transferred between depts. because no one can actually help you (like most giant places with bad CS, this is intentional). Or having a local office that always nicely answers the phone but can’t actually do anything besides transfer you to the corporate office? If so you’ll like this giant wall street owned company.

    You will have to sign a 30+ page lease filled with lots of gotcha’s. Everything is automated and seems to frequently have errors that are always against you as the renter. For example if you don’t carry renters insurance they charge you an extra $20 a month.

    I DID carry renters insurance and had to call for the first 3 months because I still kept getting charged for not having it. Also you get to pay an additional $10 a month for the privilege of getting to pay your utility bills through their online portal only.

    On doing my walkout the person who met us for the walk through commented about how the house was decently maintained, and that there was no way it would be more than our $1300 deposit and we should expect some back (I NEVER DO).

    Well, I now have a bill I have to dispute because they are saying I still owe them $700 on top of the $1300 deposit they are keeping. $134 of which is a late fee for a months rent while I didn’t live there and had prepaid through my move out date.

  48. We have yet to get a refund and it is tacked into the final bill.

    My lease was sold to Progress Residential. I am very meticulous about clean up when leaving a rental property. The last 2 times I turned in a rental after 2 years, I got a refund.

    However, not with Progress Residential. They are charging me in excess of $1,000 for trumped up things. I had the yard professionally cut and edged, yet they are charging me $140.00 for yard clean-up. We spackled and painted all the nail holes before we left, yet they are charging $619 for touch-up paint. We redid the grout in the bathroom, yet they are charging for caulking. All the bulbs were working, yet we are being charged for bulb replacement.

    The house suffered severe roof damage during the hurricane. The master bedroom and bath was flooded. Water came in through the walls. We are being charged to power wash the mold caused on the outside walls by the water damage. For several months we were being charged for not having renters insurance, although my insurance company and I provided proof of coverage to several individuals at the company.

    We have yet to get a refund and it is tacked into the final bill. The roof was never fixed after the hurricane damage and no doubt there was mold inside the house as well that was never addressed. The bottom line is, no matter how diligent you are, it seems they will come up with things to get money out of you after you end your lease.

  49. Needless to say this has been a horrible situation.

    This is a horrible company! We moved in Jan but had to move out in August due to my father being diagnosed with cancer and our needing to move 3 hours away to take care of him. We understood that we would have to pay an early termination fee for 4 months and was prepared to do so.

    We had begun to pay the fee when we found out that the property had been rented. This would mean that we were responsible for 1 full month and 13 days of another month.

    We sent in a dispute of the charges. Because we had begun making payments Progress Residential actually owned us a refund. The person we were working with, Jamie, let us know that it had been rented and we were due a refund which would take 15 days.

    Needless to say when we callef after the 15 days were up we found out that Jamie was no longer handling our account and a new person, Veronica would be handling it. According to her Jamie did not forward her our file and we would have to start over disputing the charges. Needless to say this has been a horrible situation.

  50. Didn't think this home would be a nightmare.

    We have been in our rental home for less than a month and we are on our 5th service request for the HVAC system. Each time they come out the system gets worse. Either no heat at all or the house is an oven and wont shut off. Not to mention all of the other service requests such as the shower door falling apart and they just keep trying to adjust it.

    They have some nice homes and they do respond to the calls, just need to stop being so cheap and do the jobs right the first time. As a renter you are the one feeling the frustration and wasting your time. We knew the house was in need of some serious cleaning but I was in a bind to start a new job. Didn’t think this home would be a nightmare.

  51. I am hiring an attorney to handle this... I rather this money goes to

    This company is a evil. We liked a house, and they requested us to pay a holding fee of $500, and they said if we turn out renting it, it will go towards the rent, if not, they will return it back to us.. so we paid, and they request the payrolls of my job.

    And I contact my boss and her account, I was a weekend and I took more than 3 days till the account provided me the payroll. And I got an email from Progress Residential, saying that their offer is expired and they are not returning the holding fee.

    Are you fucking kidding me? It is not the case that I put the house on hold forever and not wanting at the end. I wanted the house, you can’t wait for one more day? And I called the agent that helped us. Every time it will go straight to her voicemail… Greedy company, I’m glad I am NOT their tenant, and will not be in the future either… I am hiring an attorney to handle this… I rather this money goes to

  52. I am wondering if I get my commission at all on this deal.

    I am a Realtor. My client moved in on September 28th (in a Houston area). Today is Nobember 16th, and my broker still hasn’t received a commission check even though all the documents were submitted by me on time in a proper manner.

    They are very irresponsive. They either don’t reply my emails or when the do, they reply in a Future Tense, like “We will check” or “We will give you an update”, and then nothing happens.

    Numerous of times Call center girl was leaving them a note in their system about the check, but again, nothing happened. Horrible experience, very unprofessional people.

    I am not even bringing up the question of listing agent ignoring my calls or texts when my ckient has questions about the property (I guess they only respond to the direct client).

  53. Do you enjoy being transferred between depts.

    Do you enjoy being transferred between depts. because no one can actually help you (like most giant places with bad CS, this is intentional). Or having a local office that always nicely answers the phone but can’t actually do anything besides transfer you to the corporate office? If so you’ll like this giant wall street owned company.

    You will have to sign a 30+ page lease filled with lots of gotcha’s. Everything is automated and seems to frequently have errors that are always against you as the renter. For example if you don’t carry renters insurance they charge you an extra $20 a month. I DID carry renters insurance and had to call for the first 3 months because I still kept getting charged for not having it. Also you get to pay an additional $10 a month for the privilege of getting to pay your utility bills through their online portal only.

    On doing my walkout the person who met us for the walk through commented about how the house was decently maintained, and that there was no way it would be more than our $1300 deposit and we should expect some back (I NEVER DO). Well, I now have a bill I have to dispute because they are saying I still owe them $700 on top of the $1300 deposit they are keeping. $134 of which is a late fee for a months rent while I didn’t live there and had prepaid through my move out date.

    It’s frustrating, when you always paid everything on time, tried to call to clarify any questions, get answers, but then when the bills come, they are completely different from the answers you were given and no one seems to know why other than they can’t fix it for you.

    All in all, if you can rent from a locally owned operation DO IT. The other sad thing with these people is they basically bought up the entire neighborhood I lived in. While the area had been good several years ago I imagine, once every house on the street is a rental the neighborhood goes downhill.

  54. My lease was sold to Progress Residential.

    My lease was sold to Progress Residential. I am very meticulous about clean up when leaving a rental property. The last 2 times I turned in a rental after 2 years, I got a refund. However, not with Progress Residential. They are charging me in excess of $1,000 for trumped up things. I had the yard professionally cut and edged, yet they are charging me $140.00 for yard clean-up.

    We spackled and painted all the nail holes before we left, yet they are charging $619 for touch-up paint. We redid the grout in the bathroom, yet they are charging for caulking. All the bulbs were working, yet we are being charged for bulb replacement. The house suffered severe roof damage during the hurricane.

    The master bedroom and bath was flooded. Water came in through the walls. We are being charged to power wash the mold caused on the outside walls by the water damage. For several months we were being charged for not having renters insurance, although my insurance company and I provided proof of coverage to several individuals at the company. We have yet to get a refund and it is tacked into the final bill.

    The roof was never fixed after the hurricane damage and no doubt there was mold inside the house as well that was never addressed. The bottom line is, no matter how diligent you are, it seems they will come up with things to get money out of you after you end your lease.

  55. This is a horrible company!

    This is a horrible company! We moved in Jan but had to move out in August due to my father being diagnosed with cancer and our needing to move 3 hours away to take care of him. We understood that we would have to pay an early termination fee for 4 months and was prepared to do so.

    We had begun to pay the fee when we found out that the property had been rented. This would mean that we were responsible for 1 full month and 13 days of another month. We sent in a dispute of the charges. Because we had begun making payments Progress Residential actually owned us a refund.

    The person we were working with, Jamie, let us know that it had been rented and we were due a refund which would take 15 days. Needless to say when we callef after the 15 days were up we found out that Jamie was no longer handling our account and a new person, Veronica would be handling it.

    According to her Jamie did not forward her our file and we would have to start over disputing the charges. Needless to say this has been a horrible situation. My next phone call will be to a lawyer.

  56. This is a horrible company!

    This is a horrible company! We moved in Jan but had to move out in August due to my father being diagnosed with cancer and our needing to move 3 hours away to take care of him. We understood that we would have to pay an early termination fee for 4 months and was prepared to do so.

    We had begun to pay the fee when we found out that the property had been rented. This would mean that we were responsible for 1 full month and 13 days of another month. We sent in a dispute of the charges. Because we had begun making payments Progress Residential actually owned us a refund.

    The person we were working with, Jamie, let us know that it had been rented and we were due a refund which would take 15 days. Needless to say when we callef after the 15 days were up we found out that Jamie was no longer handling our account and a new person,

    Veronica would be handling it. According to her Jamie did not forward her our file and we would have to start over disputing the charges. Needless to say this has been a horrible situation. My next phone call will be to a lawyer.

  57. They say they will look into things and get back with you , yet never do.

    First when I first moved into the house the front yard was dirt. There was no rock or grass. Now the HOA is sending violations because they want the front yard to have either rock or sod. The management company is charging me for those violations.

    I have been told by them that I am not responsible, yet they keep charging me fines. On October 4th I received a HOA violation for mowing and weeds. We had the landscaping done and sent pictures as they requested, yet on October 9th they put another violation fine on my account.

    My pool was unusable for about 1 and 1/2 months. I still don’t know if it is fixed, no one has contacted me to let me know. I have asked for a pool credit and still have not received one.

    My A/C was out for 2 days in June, and I have asked on several time for a credit and still have not received it. To talk to anyone about this is a joke. It can take up to an hour to get anyone on the phone. They say they will look into things and get back with you , yet never do.

  58. ABSOLUTELY HORRIBLE!

    ABSOLUTELY HORRIBLE! Hired landscapers and cleaners and was charged every cleaning feee and damage fee at move out

  59. Please do not do business

    Please do not do business with these people this company is horrible this company is also a big rip off

  60. Very poor property management

    Very poor property management, delayed weeks in service request and when i decided to leave and after 100% committed to all there post leave notes, per their inspector, they charged me for removing satellite that was there before my rent and re-key of doors (i handed the keys to their inspector and he signed for it and according to Texas laws they are supposed to re-key after every tenant) and they don’t comply or response to anything, i don’t recommend them at all.

Holcomb Bridge Road 2658
Alpharetta 30022 GA US
Get directions
Reviews:60
Reported Loss :1144 $
Severity of Scam :High
Reported by : geet
Views :

FAQs

Is Progress Residential a scam?
Yes, Progress Residential is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is Progress Residential a legit?
No, Progress Residential is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by Progress Residential consumers?
There is/are 60 review(s) posted about Progress Residential and its indicate that the severity of the scam is High.
Where is Progress Residential located?
Progress Residential is located at 2658 Holcomb Bridge Rd, Alpharetta, GA 30022, USA.
How much monetary losses incurred by Progress Residential customers?
1144 $ monetary losses incurred by Progress Residential customers.