ProCare Medical Group has really rude and disrespectful staff; it’s located in a bad and unsafe neighborhood, so that is already obvious.
The doctors there don’t really care about what’s wrong with you; they always try to deal with you as fast as possible and get out the door, and make the staff that has lower job positions than them get you to get out of the room for the next patient to come in because they are always overbooking people on purpose.
I’ve waited 3 hours before in the waiting room, only for them to tell me that my doctor wasn’t even there and won’t be able to see me.
They didn’t even bother to tell me, yet scheduled me for that day and time because they claimed that my doctor was available.
I’ve seen others come in waiting 4 hours to be seen, and patients that just got there entering to see the doctor before them, as well as those that got tired of waiting for so long that they just simply walked out because of how unprofessional and unorganized the staff are there.
There was a time when I had to provide a doctor’s referral to a surgeon by hospital policy to even be able to get an important surgery to be done, and I had to go to this health clinic EVERY SINGLE DAY to tell them to fax over my referral to the hospital because they kept saying that they were going to do it and never did.
Even the hospital tried to get in touch with them for x-rays and never could.
I have also sat in their waiting room for 2 hours waiting to get my blood drawn, and other patients went before me; even though I was signed in ahead of them, simply because the nurse “forgot” about me.
They also have a cardiologist that said nothing was wrong with my heart or chest problems and that I was “healthy”, leaving me in pain to deal with for a long time.
I have switched to a different clinic since then that is more organized and professional that doesn’t overbook, and actually cares about my health, as well as being more affordable for my health insurance.