We recently hired Pro American for a cross country move. After price shopping and reviewing on Angie’s list, we decided they seemed legit and the prices were more than fair. The movers arrived on time and quickly packed up our things.
Unfortunately, “abysmal” is the only word I can use to describe our experience with this company. They quoted us a 5-21 day window to move our things. Our things finally arrived on day #38. The company provided no communications. We had to call daily to get updates. Allegedly, the truck broke down in Kansas and just sat on the side of the road until another crew could deliver our things. We had to complain regularly in order to get a small discount. When our things finally arrived (about an hour ago) I quickly noticed that they had stolen my Playstation 4. They were kind enough to leave the empty box though! When we called to let the company know, they said it was impossible and that we gave them an empty box. I can’t believe that. They also said we could file a claim with them and receive up to 50 cents a pound….I guess I’m looking at getting $2 back from them. I’ll file a claim with my insurance company and they can look forward to hearing from the better business bureau.
As a parting note, Dirty Scam makes you chose 1 start in order to submit a review. They’re certainly not even worth that.