If I could give zero stars I would just because of the way I was spoken to by John Prince.
I texted him to let him know the 3 guys he sent were slow, not filling up the elevator to take stuff to the truck, leaving mounts on the walls, saying they’re ready to go and there were still boxes in the apartment.
John Prince yelled at me as if he was entitled to and I never once raised my voice. He kept screaming he’s never had a bad review in 2 years, we’ll there’s a first for everything.
The company I used at my last move packed a 26′ truck full of 2 single family homes and went from KG to FBG to a storage unit and 3br apartment in 8 hours with Nothing broken or damaged and Mr. Prince told me I should have used them and I would have but they didn’t have availability on such short notice. Prince movers was actually recommended by a neighbor and when I initially called and spoke with John Prince he suggested 3 guys. One to pack and 2 to move it and it didn’t go well at all. The employees although slow were not combative like Mr. Prince.
I was screamed at by this man for 15 minutes, called a liar and all of this in front of my 16 year old daughter, 18 year old son and 74 year old mother. He was so nasty to me and was calling me such a horrible person that my daughter heard him and actually took up for me. At one point he said he was going to have them unload the truck and bring everything back up to the 4th floor. I just had a back and leg procedure yesterday and am handicapped and made sure he was aware and when I told him I had to move things to the elevator because his guys were being so slow, he said well I didn’t tell you to do that. You’re right, Mr. Prince and if you truly cared anything about this client you would have acted with more professionalism and not screamed at a 47 year old woman.
Went to the bank and got a check because I couldn’t find my checkbook, it’s in a box that’s missing.
I’m glad others have not experienced what I did today and hopefully no one will in the future. You’re not a nice man, in my opinion, Mr. Prince.
UPDATE- I’ve read your response in its entirety and am now even more disgusted. Sir the anger in your voice and calling me a liar had nothing to do with you driving a truck. I actually have a picture of William’s phone where you typed “this lady loca”. Need I say anymore? I wrote on the check I paid you with that you’re a Horrible Person and I truly believe you are. My son spoke with the neighbor that referred you to us and all he could do is apologize and it most certainly wasn’t anything he did wrong. Maybe you just think it’s okay to be verbally abusive towards women and I’m here to tell you it’s not acceptable. I’m not crazy and again, I truly hope not one other customer of yours must deal with being screamed at and called a liar. Also YOU are the liar, I never once said I wasn’t going to pay, but it’s okay even if others don’t know how you treated a single mom trying to get moved, I know and you know the truth and so do your 3 workers. You should know what I do for a living ties into people needing movers every day and I will NEVER recommend you. I uploaded the check I paid with, the mounts you all were going to leave on the walls, you still left so much stuff we had to make multiple trips to get it all. Don’t yell at your customers, call them liars and then LIE and said I refused to pay.