Presidential Heating & Air Conditioning

I am not sure why an office would close their office

I am a service contract holder with Presidential and had an appointment scheduled for between 1-4 p.m. on December 1 for the furnace service. At 3:50 p.m. I called to check on the status of the tech and the office said he was running late and would at my house at 4 or soon after. At 5:10 p.m. he had still not shown up. I called the office they were closed so I coded in the emergency service prep and asked that the appointment be cancelled since I had waiting 4 hours. The person handling the call was nice and I got a call back from the emergency tech who was apologetic at first but then gave me some lip. I am not sure why an office would close their office with techs still out and why techs don’t keep their clients posted on progress. Unacceptable.

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5 reviews on Presidential Heating & Air Conditioning

  1. Presidential Heating & Air Conditioning Is Scammer.

    Too expensive. I ended up using another company which charged only one third of I was quoted by presidential.

  2. These people don't even deserve one star.

    These people don’t even deserve one star. We were with them for years and stayed because the receptionist was extremely nice and because I had an AC unit that they installed and was still on warranty. For starters, they have been extremely RUDE to the point of bullying the customer and if there is one thing worse than it is DISHONEST.

  3. I wouldn't use these folks again.

    I wouldn’t use these folks again. Their pricing scheme leaves much to be desired. As a customer, I’m happy to pay for the price of parts and for labor incurred, but this outfit doesn’t operate that way. These folks are not set up to be transparent in how they do business.

    They have a flat rate pricing policy where they quote you the “all-in” price (parts and labor) to do a repair. As hinted at with other subpar reviews on this board, they overcharge for what they do: you either pay a huge markup for parts and/or a huge markup on labor.

    Yes, I agreed to the price they presented, but given the short amount of labor required and the price of the part (I did the research thereafter),

  4. I would highly recommend them.

    It’s nice to know that there is still a company out there that cares about doing a job the right way and does not cut corners.

  5. Very high quality work

    These guys are great! They were very professional and kind the entire time. Heat pump system is running great. Explained how to operate the programmable thermostat to wife. Completed the install in just a few hours. Very high quality work

Cessna Avenue 8000
Gaithersburg 20879 MD US
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Reviews:5
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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