I signed up for Popcherry’s VIP membership and that is the reason I am here writing this review. I am a regular online shopper and this was my worst experience till date. I would like to warn you guys about the company. It is a total fraud. They do not care about customer’s data privacy or business ethics. I am sure others with same experience with Popcherry will agree with me.
Popcherry has a great looking website with various mind-blowing options. But, that is just for the show. The material and listed details do not match with their actual product.
Popcherry may seem to be the best brand selling platform but those who have been fooled are aware of its grey shade. It is an e-commerce website that sells fraud. Popcherry is ruining the ecommerce tradition and should be banned before it ruins everyone’s trust and belief on the entire industry.
I am one of their victims and I am sure it has scammed many other as well. I was checking the outfits on Popcherry and the presentations were outstanding and appealing. I ordered one of the dresses which I liked a lot. They asked me for my email address for VIP discount and who doesn’t like an extra saving. So, I did provide them with the details.
I was excited for the dress but to my dismay, the dress was cheap and tacky. On their website, they mentioned the colour of the dress as red but was delivered in orange colour. On top of that, the size was incorrect. That was a real turn off. Without any delay, I returned the package. It has always been simple to return items if doesn’t fit one’s expectation. So, I was sure that I have gotten rid of that package. I thought I have saved myself from a complete loss, but the Popcherry team was a step ahead.
I got an email after a month of my purchase, that I need to discontinue the VIP membership if I do not want $50 to be deducted every month as store credit. The email included a link saying “skip for month”. I have never witnessed anything like that with any of the purchases from other online stores.
Is it legal to save someone’s credit card details? I am not sure and haven’t seen that before. But, I knew that they saved my card details when the first time entered my credit card details for the first purchase. At least they should have asked for my approval before doing that. Popcherry is a scam and not an authentic online store.
Anyway, I put all my thoughts to rest and clicked the link to discontinue the VIP membership. That link didn’t work and kept giving me error page. I also tried sending them tons of emails and they always replied asking me to call the VIP enquiry number. So, I did call them and after a long wait, I was connected to the customer care executive.
The guy was very polite and seemed supportive. He assured me that the query will be resolved and will be taken off from their VIP list. I did not get any mail from Popcherry the following month, so I assumed that the request has been successfully executed.
I think Popcherry is too emotional to let its customer go. To make customers pay for something they don’t like, is their money-making scheme. They do not have ethics and the only way you can know about that is by trying their services, which is a big ‘NO’.
So, they deducted 50 dollars from my account without my knowledge. I was steaming and could not control my anguish. I kept calling them and made almost 4 calls in a week. I never got lucky and every time, I had to leave my contact details for them to call back.
All I was doing is waiting for their reply. It took them a week to call me back. A different guy from the customer service told me that my membership was never cancelled. Ah! I didn’t expect that. I was furious and tried to go through the entire history briefly.
“Being polite is not helpful until you get me the solution”, I added. He continued telling me about the policies and the benefits of the plan which was not at all my interest at that moment.
I felt as if I was talking to a robot with limited information. It took him a lot of time to go through the entire past conversations and he made me wait.
I asked him for the refund and he directly refused. I gave him a week’s time as well but he said Pocherry cannot help with that. My membership was still on. He said it in a way as if it was my mistake.
When I tried to convince him about the request I made a month back, he completely denied of any records. Though, he agreed of the mistake that had already been done from their end, but still was not ready for a refund.
Hence, I asked him to cancel the membership again and hope they do it this time which I am sceptical about. But I won’t end this here regretting about my loss.
I have gone through a lot of pain and frustration while trying to resolve the issue with the company itself. So, I have decided to involve the customer affairs and my bank to teach these frauds lesson of their life.
Their customer care sucks too. No one in the company is concerned about customer’s satisfaction and is engaged in fooling people with their nonsense system and quality. If this is the way Popcherry treats its customers, it will be wise to choose another company.