My daughter went Polar Pediatrics in March of 2016 for an earache. The lady put a little peroxide in her ear and then used tweezers to pull out some earwax. I paid my copay and was on my way.
I assumed she’d bill my insurance -which she stated she did accept – and I’d be responsible for what was left.
She called a couple times and stated on my voice-mail that I only owed her $100. I got a call yesterday from a collection agency saying I owed Polar Pediatrics over a Grand.
I was shocked, like what do I owe a grand for? I was told $100 and all we had was a little earwax cleaned out- Did that cost $1200 to do? Plus, I have insurance – good insurance at that.
Come to find out, Polar Pediatrics is not In Network after all.
Apparently, me asking if she accepted United Healthcare didn’t prompt her to notify me she was Out of Network.
I called her yesterday to work something out, pay the $100 or whatever, and move on.
I guess now since I didn’t respond to her 2 or 3 calls last yr, she will no longer “cut us a deal” and we are expected to pay this full balance.
She was exceptionally rude and condescending to me and continued to state I should’ve answered her call last August.
I never once received a bill, never a notice that I was being sent to collections.
I asked her about this on our call regarding the charges and she so rudely advised me she only does business over the phone.
As a business professional myself, I am adamant about a “paper trail”. What kind of business doesn’t send a bill?
I promise and cannot state enough, she’s a quack and I highly advise not using her as your pediatrician.