PlushCare Urgent Care

West of Time

I paid for some lab work done back in November of last year, based on the assumption that would be all it would cost me. Next thing I know, I’m getting a bill from the lab in addition for over $100. I contacted them in December to resolve, and they assured me it would be taken care of. After a few weeks, I emailed, then sent another email a week later, then another, with no response.

I filed a BBB complaint in January, which they finally responded to. I was assured that I would be refunded the original fee, and that they would contact the lab and sort it out so I didn’t have to pay that. I took them at their word, and allowed them to close the BBB complaint.

It’s a month later, and I’m receiving my third and final notice from the lab, and to avoid going to collections, I just paid it. I opened another BBB complaint because again they wouldn’t respond to my multiple emails, which they lied to the BBB in order to close out as duplicate and resolved.

Obviously, their support team is just there to ensure you spend just enough effort to give up at some point. Avoid this scam, you’ll end up paying more than what they tell you, then spend countless hours trying to make things right.

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7 reviews on PlushCare Urgent Care

  1. What happens if the doctor cannot solve my issue?

    I did love speaking to the doctor, he was more concerned about my health than making money. He recommended I go to the ER for my blood pressure and wasn’t comfortable filling my prescription.

    Since he couldn’t help me he assured me I wouldn’t be charged. So the doctor gets an A+++. However, on their website (which I thoroughly looked through) they state they do NOT charge your credit card the fee until 30 minutes AFTER the appointment.

    They lie! I was charged as soon as I made the appointment, which was hours later. And sure, I get a refund that can now take up to TEN days, when I shouldn’t have been charged at all. It’s their own site that says this.

  2. Charging me even though I have the insurance!

    They charged me 99 dollars even though I had my insurance. Now they wouldn’t respond to my emails! It’s a total scam and the doctor cannot help you remotely. Told me to go see a doctor. Seriously??! Worst platform ever! Don’t waste your money and time with these losers. Google is better and free.

  3. I will not be choosing Dr. Duque ever again!!!

    I have used PlushCare on several occasions and LOVED it!
    This last time, for my 16 yr olds strep throat, the ball was DROPPED by Dr. Duque. He only prescribed 7 days of antibiotics for my son, on the 9th day my son says his throat is hurting again.

    I call up PlushCare to see if I can get at least 3 more days worth of antibiotics to equal 10 days, and I was told NO. Your son needs to be seen. so he has now missed more school because I couldn’t get him into see his doctor on Sunday, and I’m down $450.00 dealing with strep.

  4. Set up an appointment and felt I was taken.

    Set up an appointment and felt I was taken. I had a severe sinus infection and because I have to watch for all infections because of a mechanical heart valve I was told I didn’t have my infection long enough. I will never call them again or refer anyone. I feel my money ws stolen from me.What doctor makes you wait until the the infection is worse to treat??

  5. Conceptually, a cool idea, but I was in the Bay Area at a two week event and suffered respiratory distress.

    Conceptually, a cool idea, but I was in the Bay Area at a two week event and suffered respiratory distress. I was told I had bronchitis and prescribed an antibiotic that did absolutely nothing. When I returned home, I was immediately sent to the hospital for Xrays, and it turns out I had pneumonia.

    So while the convenience factor is certainly understandable, a simple listen through a stethoscope probably could have saved me a lot of discomfort and a better prescription. Sometimes the real thing, where you can get your vitals checked, is what’s needed. I still like the idea, but it has serious limitations.

  6. Other than that, awesome!

    I had a great experience using Plush Care. I had been sick for a couple of weeks with a cough and congestion and did not feel like getting out with a bunch of people to expose them or get exposed to something else in Urgent Care. They looked up my insurance, let me know which doc’s they had took my insurance and viola!

    appointment set, video appointment kept, antibiotics prescribed, end scene, cut and done! I would definitely use again for minor issues that need professional care. The only suggestion I have is to keep video appointments to the office instead of an automobile! Other than that, awesome!

  7. great service.

    great service. Excellent doctor. I was called by plushcare customer service, making sure I signed up right. I set an appointment for 15 min later with the doctor. I just spoke with the doctor and she was excellent, I am going to go pick up my prescription in a hour. impressed. I didn’t have to go sit in urgent care to see a doc about a simple my ear nose and throat infection.

Reviews:7
Reported Loss :100 $
Severity of Scam :High
Reported by : Thomas
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