I paid for some lab work done back in November of last year, based on the assumption that would be all it would cost me. Next thing I know, I’m getting a bill from the lab in addition for over $100.
I contacted them in December to resolve, and they assured me it would be taken care of. After a few weeks, I emailed, then sent another email a week later, then another, with no response.
I filed a BBB complaint in January, which they finally responded to. I was assured that I would be refunded the original fee, and that they would contact the lab and sort it out so I didn’t have to pay that. I took them at their word, and allowed them to close the BBB complaint.
It’s a month later, and I’m receiving my third and final notice from the lab, and to avoid going to collections, I just paid it. I opened another BBB complaint because again they wouldn’t respond to my multiple emails, which they lied to the BBB in order to close out as duplicate and resolved.
Obviously, their support team is just there to ensure you spend just enough effort to give up at some point. Avoid this scam, you’ll end up paying more than what they tell you, then spend countless hours trying to make things right.