Pinnacle Nissan

Finance department that has screwed

Traded our 2015 Sentra for a 2018. Or sales guy was awesome and the sales manager working with him made sure we got a great deal. No payments for 90 says, no money down. Agreed to the deal and everything was good … until the finance department got involved. We told the finance guy that we were on a time crunch and not interested in gap coverage, but he just kept trying to convince is on it until we said if he brings it up again we’re leaving with 2015. He never brought it up again, so we signed the papers.

We were getting ready for a trip to California a few days later and there night before, they said we need to come down to the dealership because the finance paperwork want final & tried to have us sign a new deal with a higher payment. I told him that I only want the deal we agreed to and have a signed agreement too or the car will be returned. He had a sale guy come by as there was no way we could make it to the dealership.

A week goes by now & I get a call they said that they didn’t have a paystub, utility bill & references that I emailed them when we purchased the car. I resent it thinking that would be the end of it. Now I get a call from the company who is giving us the loan (nearly 2 weeks since we signed for the car) and they said that we did put money down and the loan company doesn’t do 90 days delayed payment, so the first payment is due in just 3 weeks. I told them we only signed the deal for the car because of the no payments for 90 days and that the dealership appears to be committing a fraud by having us agree to one deal and give the bank a different one.

I have called the finance department asking wtf is up with us attend to one deal, but giving the bank different one. Turns out thet finance department wasn’t aware of the 90 days deferment, so now they’re talking the sales manager who did the deal. This is the 2nd Nissan dealership finance department that has screwed us and I will never buy another Nissan car again. Honor the original deal or you lost a sale, not to mentionmenti with Arizona state Attorney General’s Office & BBB complaints

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1 review on Pinnacle Nissan

  1. Pinnacle Nissan Is Bad Service Provider.

    Never buy a car from pinnacle Nissan the finance department is a bunch of liars.They gave me a deal and called me back and said the couldn’t get it done so they raised my interest rate and gave me of oil changes which is on 2 changes and they would pay for gap insurance which I ended up paying .

    They cheat and lie to customers to get the deal done I hope the manager reads this and takes action they lost a customer for life

East Frank Lloyd Wright Boulevard 7601
Scottsdale 85260 AZ US
Get directions
Reported Loss :800 $
Severity of Scam :High
Reported by : anonymous
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