Philip L Liberatore, CPA

Customer Service

I heard about Philip L Liberatore, CPA on the radio KWVE 107.9 FM so I thought maybe I should try this IRS Problem Solver guy.

I have not had any issues with IRS but I know that my case isn’t simple either, so I thought why not try since I moved around the area.

I called to set up an appointment and spoke with Rene. She was very helpful and professional over the phone.

Cool thing was she sent me an email on the things I need to prepare and bring when I come to my appointment.

The tools I was asked to fill out was not used at all when I got to my appointment.

On the day of my appointment, I arrived at least 5 minutes prior to my appointment and was helped professionally by Rene.

I had to give a deposit of $250, which I thought would be more than enough for filing my taxes.

Rene never fully explained nor made sure that I understood that it could potentially be more than $250 (when I talked to her on the phone).

I just found out later on that I would still have to pay an extra $400.

So I thought, I’m not in trouble with IRS and I could have my taxes done WAY CHEAPER than this so I told Joseph C (the guy who helped me out after Rene) that I used to pay my tax preparer $150 and at this point I don’t plan on spending any more than $250.

He left and talked to someone for about 5 minutes and came back saying they will refund my $250 instead.

No negotiations at all. This all happened after he collected my data and showed me a rough draft of the numbers (though he said he could improve the numbers when it’s finalized).

Another thing I observed when he was going through my w2 was that he wasn’t sure of some numbers he was telling me. “I think E was your contributions, I’m not quite sure.”

I mean, when I heard him say this, I thought to myself, “Does he really know what he’s talking about?” “How long has he been doing this?” “I thought I came to a professional company who has been in business for 30 years”.

I’m sure these people have been in the business for a while but I just felt unsure when he said “I think” on the things he said.

Another instance was when he was comparing outcomes depending on certain possible scenarios I could have been, he gave me a number that turned out to be different when he punched numbers in and he defended himself that he probably is missing something at this point but will all be straightened out when it’s finalized.

So I started doubting how good/bad my outcome would be when the one preparing it was not even sure.

Another thing was that my previous tax preparers finished while I’m sitting down waiting and talking to them, while this one would have to call me and was uncertain of when my taxes will be done.

I hate waiting games, honestly. If I were to sit and wait for them to call me with no specific time frame of the wait, I would rather not.

He mentioned that he had another person to assist after me and he would have to do mine later after he takes the next appointment and his break after that.

So I thought if this would be inconvenient for me and still pay way more than I used to pay, then why would I entrust my taxes to someone new to me.

Besides, I was just curious of how good they are since they are a bigger company than the people I used to go with.

I had a feeling that they were not as friendly as it seemed on the radio ad.

Well of course, marketing strategies. What I have seen with other tax preparers in the past: if they knew that it was your first time with them, they would go out of their way to make your experience a good one.

With Phil Liberatore, I didn’t even get an offer to lower their fees at all or at least get an explanation as to why those fees are that high, they just told me straight out, “we will give you back your money” and escorted me out of the door.

Hey, no worries at all, there are other people out there who can do the same services I needed for a way cheaper price. 🙂

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4 reviews on Philip L Liberatore, CPA

  1. I'm talking about you, Mr. Liberatore, not your tax preparers!!!!

    Keep your hands, hugs and comments to yourself, Mr. Liberatore.
    And give unto God what is God’s and not what Phil thinks you should pay and make disappear. I’m talking about you, Mr. Liberatore, not your tax preparers!!!!

  2. Never Again

    THE WORST EXPERIENCE I HAVE EVER HAD WITH A PROFESSIONAL BUSINESS! Cognizant of my duty to state facts accurately here, I wanted to share my experience with Phil Liberatore, the ..”IRS problem solver”. I heard about Phil on KKLA, a station I love to listen to. I was told I have to pay $250 for consultation, which I agreed to.

    At our meeting, I presented Phil with my entire QuickBooks financial records on a flash drive. He informed me that my tax returns would be $2000. In addition he stated if I want him to open my QuickBooks file to review my expenses it would be an additional $750. In that I have always paid substantially less to have my tax returns done,

    I mentioned that the extra charge to review the QuickBooks may be excessive. Not to mention that it had always been my experience that part of preparing tax returns is reviewing my QuickBooks files. In response he offered a generous “$50” discount.

  3. Here is your opportunity to revive them! Return my $3700 for which your company did not work!!!!!!!

    Now that I am requesting a refund, Diana Abbasi is telling me it is decided by Mr. Liberatore. I repeat! I am very dissatisfied. I will take this complaint and others I have received and reviewed to the IRS and the Better Business Bureau. People work hard for their money and should expect companies advertising on Christian radio stations to have ethical practices and integrity. I will not stop until my money is returned to me.

    I am more than happy to pay for the consultation I received, but I do not want to be robbed of my hard earned money to feed a money focused organization. Where is the genuine care and concern I experience over 10 years ago! This company has gone horrible wrong!

    Is this what you call success? No, integrity, righteousness, and fairness are the characteristics of success. Where are these things? How were they lost Mr. Liberatore? Here is your opportunity to revive them! Return my $3700 for which your company did not work!!!!!!!

  4. I am writing this review because I am very dissatisfied with the services Phil Liberatore.

    I am writing this review because I am very dissatisfied with the services Phil Liberatore. I am a customer from the early 2000’s. The service was excellent back then. Now, they are robbers and thieves. I have paid them nearly $5000 and all they have provided me is a consultation. I am requesting my money be returned minus the $250 consultation fee.

    I I have recommended people to this organization. Now that I am sharing my experience with them, they are disclosing the poor services they received. I will not just leave this as a “Yelp Review”. I am going to get this information out. I will file a complaint with the Better Business Bureau. I will contact the Christian Stations supporting this ungodly behavior. I will not let this go! I expect a refund!

Valley View Avenue 16800
La Mirada 90638 CA US
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Reviews:4
Reported Loss :4332 $
Severity of Scam :High
Reported by : Anonymous
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