We would like to make awareness to public against Persiano Gallery Gaithersburg, regarding chandelier not delivered as agreed. As we are trying to speak to the owner he has threatened us with physical violence if we call him. Following are the events took place up to this complaint.
November 13th, 2016 – We place an order for a chandelier, but the owner John who pretended to be very friendly and helpful recommended to try out one of his display item for free. Said if we are not happy he will go ahead with our initial order. Payment was paid in full this day.
November 17th 2016 – Display chandelier installed. We were not at all happy with the item supplied as it was low quality crystal than the item selected and chandelier was incomplete as there were parts missing too. Also it contained some parts that did not match with the rest of the item. We called John straightaway and he promised he will place the order for the initial item we were interested and said it will be delivered and installed before the Thanksgiving.
Since then we have tried to speak to him number of occasions. He has been giving us different excuses every time. Also has not answered or returned calls from us lately to his cell phone and shop phone. Also pretending to be another worker when he picked the calls to the shop at one time.
John also scheduled to install the new chandelier few times and never kept the promises. Now he says he he is busy with other orders and deliver our order when he has free time and do not commit to a date. He also threatened us not to call him also threatened with physical violence if we call him. Still he cannot confirm a date he can deliver the chandelier.
We decided we have given him enough opportunities to solve this without taking legal route. Unfortunately for us this is the only time we looked for any reviews on the web. Then we found this is not the first time he has done it. Please see the link below from Better Business Bureau. Please do not be fooled by his charms and friendly appearance. After he gets his money he is a totally different person.
We will be starting with our legal action tomorrow. We have saved all the evidence of communications, invoice etc. to prove what sort of a con artist John is. It is sad I didn’t check the reviews earlier. Save your money and time and don’t do business with this guy