I’ve only dealt with the virtual branch, but I believe their problems are universal.
I submitted an application for a motorcycle loan on-line and was approved.
Subsequently I received a call from someone at People’s Trust Federal Credit Union telling me that they were sorry but they could not make loans on used motorcycles and they would be unable to make the loan.
Instead I was offered a personal loan at a much higher interest-rate. This was in direct conflict with the information on their website and email I received.
If you go on their website you will see there is an option for a used motorcycle loan.
I can only assume that this is some type of bait and switch.
Do yourself a favor and find a real bank or credit union. These people are untrustworthy.