Padgett Business Services had one job and they failed it. And ignored my attempts at bringing up the issue and fixing it.
We had a situation in 2017 with our retirement accounts (rollover from Traditional to Roth).
I decided that I would use Theresa’s help to figure it out as I was not sure I could do it myself.
Turns out she had my tax return done by someone else that wasn’t present when I explained my tax situation to Theresa.
I had given all the necessary documents by end of February, when they finally contacted me to sign the tax return, it was April 16th!
The one part in my tax return that I needed help with, the Trad to Roth rollover, they didn’t do correctly and they made me overpay the IRS over a $1,000.
When I brought the issue, Theresa kept saying that it was the fault of Betterment that didn’t do the tax form correctly (an institution that manages billions vs some random CPA in Broomfield, CO).
So I ended-up doing by myself the job that I paid them $500 to do and noticed that they didn’t file the form needed for IRA rollovers (form 8606) and reported the wrong amount on my 1040.
When I tried to contact Theresa about this information, she ignored my phone calls and emails.
I ended up going to another tax consultant, explained the whole situation and they agreed that Theresa made a mistake and had to pay $100 to make an amended tax return and get my $1000 back from the IRS.
I trusted Theresa and she wasted my time and money.