Our pick up was scheduled on a Wednesday between 2-3pm. OSSL’s/Jacob replies were prompt, courteous and everything seemed fine. According to our verbal and email agreement we were the second scheduled move of the day
However, 45 minutes after our scheduled pickup window (3:45pm) there was no truck in sight and no communication from OSSL. I grew concerned and contacted them first. My phone call to the owner was met with an apathetic reply. The owner, Jacob, continued to tell me we were actually the 3rd pickup of the day, and the crew was halfway done with a prior move. My email/verbal agreements prove otherwise and there was no apology or concern on OSSL’s part. Absolute apathy.
Jacob continued to tell me the truck & crew would get there at 7:30pm well over 4.5 hours after the latest scheduled time. He offered a measly $25 coupon, which I had to ask for, for the 4.5 hours our family was waiting with our landlord breathing down our neck. OSSL’s poor planning and trying to squeeze in a 3rd move without notifying us was horrible. OSSL moving stressed our family out in the most desperate of times and left us in the rain.. literally. I had to cancel the move and rent a U-Haul last minute. Our family moved all our belongings our self with help of a kind friend. Mr. Jacob of OSSL did not care, didn’t counteroffer and didn’t apologize. I would never recommend this company to anyone.