OSSL Moving & Storage

I would never recommend this company to anyone.

Our pick up was scheduled on a Wednesday between 2-3pm. OSSL’s/Jacob replies were prompt, courteous and everything seemed fine. According to our verbal and email agreement we were the second scheduled move of the day

However, 45 minutes after our scheduled pickup window (3:45pm) there was no truck in sight and no communication from OSSL. I grew concerned and contacted them first. My phone call to the owner was met with an apathetic reply. The owner, Jacob, continued to tell me we were actually the 3rd pickup of the day, and the crew was halfway done with a prior move. My email/verbal agreements prove otherwise and there was no apology or concern on OSSL’s part. Absolute apathy.

Jacob continued to tell me the truck & crew would get there at 7:30pm well over 4.5 hours after the latest scheduled time. He offered a measly $25 coupon, which I had to ask for, for the 4.5 hours our family was waiting with our landlord breathing down our neck. OSSL’s poor planning and trying to squeeze in a 3rd move without notifying us was horrible. OSSL moving stressed our family out in the most desperate of times and left us in the rain.. literally. I had to cancel the move and rent a U-Haul last minute. Our family moved all our belongings our self with help of a kind friend. Mr. Jacob of OSSL did not care, didn’t counteroffer and didn’t apologize. I would never recommend this company to anyone.

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4 reviews on OSSL Moving & Storage

  1. Amazing customer service, highly recommend.

    I called Jacob the day before I was set to move after my original movers bailed. He provided three movers and a truck, they were professional and prompt. They had me set-up in my new location within two hours. I will definitely be using them for future moves. Amazing customer service, highly recommend.

  2. I shall use them again when its time for my next move.

    I recently used OSSL Moving & Storage service on September 10th, 2016. They handled my move with flying colors. The team was excellent, friendly and work very well together.

    They treated my furniture and other stuff with care. They also were patient and took time to listen of any needs or suggestions that you may offer during the move. They are affordable and well worth the service that they provide. I shall use them again when its time for my next move.

  3. Jacob is a pleasure to work with!

    Jacob is a pleasure to work with! Moving can be extremely stressful and Jacob and his team moved me out in no time. They were careful with all of my possessions and were professional and friendly. I strongly recommend these guys!

  4. I would definitely use again and highly recommend.

    I was really nervous about finding a reputable mover. Not only did I find a reputable mover but an affordable mover. This company was very professional, punctual and friendly. I would definitely use again and highly recommend.

Gallant Fox Lane 14300
Bowie 20715 MD US
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Reviews:4
Reported Loss :300 $
Severity of Scam :Extremely Low
Reported by : anonymous
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