Optumhealth Bank

Customer Service

forms this morning for my Health Savings Account. I didn’t remember my password so I hit the button for ‘Forgot / Change Password’.

I filled out the information requested and waited for a link to be sent to my email.

No reset link was ever sent. I then tried to log in again with another password option.

I was given the prompt ‘temporary password has expired’ and that I must call into this Customer Support #.

I call into the Customer Support # only for them to inform me that I really needed to call into this other #.

They transferred me, verifying name, social security #, and birthdate each time.

However when they asked me questions about the account that I couldn’t answer (because I can’t get into my account), they informed me that there was nothing they could do.

Soooooo, now I will just never be able to have access to my account? Of course I asked to speak to a supervisor.

After several minutes a supervisor came on the line and said they could get me into my account but would need a call back # and that once somebody could call me back at that # they would be able to reset my password.

Three hours later, I still had not received a call back and had to make a third call to Optum.

Thankfully the woman I spoke to was bright and able to finally get me into my account. I can’t believe getting a password reset is this complicated and so time consuming!

Is Optumhealth Bank a scam?
Optumhealth Bank is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Optumhealth Bank legit?
First Optumhealth Bank is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Optumhealth Bank’s consumers?
There is/are 34 review(s) posted about Optumhealth Bank and it indicates that the severity of the scam is Medium.
Where is Optumhealth Bank located?
Optumhealth Bank is located at Optum, 2525 Lake Park Blvd, West Valley City, UT 84120, USA. You can contact Optumhealth Bank by dialing (801) 963-6040 or visit their website optumhealthbank.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Optumhealth Bank’s customers?
According to the report(s), US $2351 was the total loss incurred by Optumhealth Bank’s customers.
The reviews, complaints and scams about Optumhealth Bank are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Optumhealth Bank. If you have any issue with Optumhealth Bank incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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34 reviews on Optumhealth Bank

  1. Dina Jenkins

    I guess I will have to get an attorney involved. Ridiculous!!!

    I am at a lost for words. They easily deduct your money from your employer but getting your money back is impossible. They give you so many excuses. They never follow up with you.

    They act so nonchalant about you not receiving your money. Totally incompetent!!! Unreal. I guess I will have to get an attorney involved. Ridiculous!!!

  2. Erik Perry

    Do you love easy access to your money

    Do you love easy access to your money? Do you like having financial transactions processed quickly? If you answered “no” this may be the HSA provider for you.

    Being unable to access your account for weeks at a time (I lost track of how many times I had to call to get this resolved) Waiting 4-6 weeks for transactions to process (5 weeks to move money from investment to cash position) High minimum balance before being able to invest (can’t make investments if cash position is less than $2100) Limited investment options (like 20)

    If you’re unfortunate enough to have this as your employer sponsored HSA provider, you’re SOL, like I was. If you have the choice, go with a reputable company.

  3. Joe Root

    Optum Bank scam on my HSA account.

    Optum Bank scam on my HSA account. they charge your account fee did not post on monthly statement, and the fee charge was error, it was last August, I called them got back on September, it happened again on March, and back my account on April,

    those transactions did not show up on the statement. I called customer service the rep. on Saturday she did not care about those “errors” she says it’s normal every few months occur same “errors”, then hang up my phone, from this year they changed Monthly statement to Quarterly statement send to you, if you have account with them should be carefully.

  4. Kathleen Powell

    Not good Optum!

    Not good Optum! They updated their website, so now I can’t submit bills for reimbursement from my FSA online, and have to go the old fashion way of via mail.

    I had sent a request for help via the site, and it took 10 days for them to respond and just say that I should call. In the meantime, after day 3, I had already called, and they weren’t helpful. I found the location for the paper forms myself. Hopefully I’ll get paid.

  5. Damian Patterson

    I have been having issues with them ever since my account was acquired by Optum.

    I have been having issues with them ever since my account was acquired by Optum. I requested a one time rollover from my IRA to my Optum HSA. It’s been 3 weeks since they acknowledged the receipt of the rollover form. Each time I try to get a status of my rollover request, the representatives at the call center give me the run around and a brush off.

    My investment manager also called them with me on the line, and the representative, Michele said a form was sent to Wells Fargo to request a check. This turned out to be a blatant lie which I confirmed later with a manager at Optum. I told him I just wanted the truth and for the rollover to get done. He indicated that my account should have been flagged for a rollover which was never done. So that means that each time I inquired about my rollover, I was lied to.

    Each representative gave me a different story. Some of them said that there was no request, which sent up red flags for me. I now have the manager’s name and phone number and am still waiting for his call back. I found out also that Optum has been acquiring HSAs from several financial institutions and they are doing this so their parent company, United Healthcare, can get data.

    They seem to not be able to handle the HSA accounts they a acquiring. The fact that they would allow their customer service reps to lie and give out false information is alarming. I think if possible, Optum should be reported to the DOL for breach of fiduciary responsibility and operational inadequacies.

  6. Lisa Hughes

    Time to find new HSA for our business!

    On-line banking is supposed to be MORE not less convenient. The on-line technical format is limiting & antiquated. I kept my maiden name but spouse is subscriber.

    If any family member besides spouse sees a physician, Optum submits payment only under spouse name- so I am constantly getting rebilled for PAID invoices and have to waste time calling multiple physician and lab billing departments to explain Optum shortcomings.

    It is such a simple solution, and they admit they have had complaints, but do nothing about it. Also beware – if you forget your PIN debit #….. There is no recourse. I can understand security issues – but I am the bill executer and have ALL pertinent account info of family, yet can’t get basic issues fixed bc not primary. PIA!!! Time to find new HSA for our business!

  7. Stiven Smith

    Aren't there laws to protect consumers from banks like this?!

    Optum bank has cashed my rollover check on 1-4-18. They are still holding my funds and haven’t credited my account yet. Everyone I talk to doesn’t seem to know what they are doing. One person can’t find it and says it can take up to 9 days to process, the next can see the money but doesn’t know why its not in the account.

    The next person again says they can’t find it and needs check information and says it could take 4-6 weeks to process so they are still within their time frame. . . which is totally a lie. Not only do I have medical bills to pay but I’m losing out on investment and interest opportunities.

    I’m assuming its a shady way they do business to not have to pay as much interest or can otherwise make money off our money before they credit it. Aren’t there laws to protect consumers from banks like this?!

  8. Michael E

    This is the worst bank in the USA.

    This is the worst bank in the USA. They had my HSA, and continued to debit it (unbeknown to me) until it “went negative” then had the gall to write me a letter telling me to deposit more into the account! My former employer swapped HSA from Wells Fargo to this loser bank, and Well never charged a dime.

  9. Greg Perez

    Don't do it.

    The bank’s web site really, really sucks. Almost every time I log in to do any transactions I’m faced with the “We apologize, our system is experiencing technical difficulties at this time…” message if I try to set up a payment to a provider, add or edit a payee, etc.

    It’s really frustrating because I have to remind myself to roll the dice and try another day in order to pay medical bills. I have no idea where the monthly account maintenance fee goes but it certainly doesn’t go to the web site. If you can avoid it – don’t use this bank for your HSA. Seriously. Don’t do it.

  10. Abigail Roberts

    Stay away.

    I get charged a monthly fee for Optum to “maintain” my account, but they can’t even provide reliable access/account management for me through their website, which is constantly crashing and showing error messages. At one point I couldn’t even log in, as it claimed my user ID wasn’t real and I couldn’t set a new password as a result.

    I called them to get help but the only thing the person on the phone could do for me was to set up paper statements so that I could get account communications through snail mail. What they are really maintaining with their monthly fee is their own profits. Stay away.

  11. Greg Johnson

    The bank's web site really, really sucks.

    The bank’s web site really, really sucks. Almost every time I log in to do any transactions I’m faced with the “We apologize, our system is experiencing technical difficulties at this time…” message if I try to set up a payment to a provider, add or edit a payee, etc.

    It’s really frustrating because I have to remind myself to roll the dice and try another day in order to pay medical bills. I have no idea where the monthly account maintenance fee goes but it certainly doesn’t go to the web site. If you can avoid it – don’t use this bank for your HSA. Seriously. Don’t do it.

  12. Drew Williams

    Never Again

    I, too, had my HSA sold to Optum bank from Wells Fargo and Optum’s website is consistently giving me ‘system errors’ trying to setup up one time and recurring deposit options!

    As a newcomer to their service, if simply using their website is this problematic I am pretty concerned about what’s going to happen when I have to actually use them to pay a medical bill.

  13. Em

    Tried to pay claims with checks, 2 of them, they claim they never got. Not on day 5 of trying to get approved to pay with my checking. Tons of other problems. I’m looking for a class action against them. Let me know [email protected], google for more info i’m publishing on them.Their BBB is horrible almost 2k complaints. Don’t use these people. Fred Schafer is supposedly trying to help me but to no avail. It’s claim is three days to approve checking so I can pay 2 of my claims. I’m on day five now….. Never let anyone save for you. Do it yourself. Gain self control in your life.

  14. Ivan

    Embarrassing Company to do business with

    Never in my 28 year career have I experienced such an unprofessional organization that makes it so difficult to work with from the beginning of a customer relationship and with every single interaction. Truly can not wait to stop working with them. Poor service and makes their customers jump through hoops when all other competing companies are a pleasure to work with. I’m puzzled as to how they are still in business and why don’t companies do their research before hiring them. I dream about the end of the contract so I can end my relationship with them.

    Good luck and Beware

Reviews:34
Reported Loss :2351 $
Severity of Scam :Medium
Reported by : Anonymous
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