Optimum First Mortgage is difficult to work with. I was seeeking a refinancing in March, sent Alfredo the required document and we discussed the rate and lock.
I waited for a long time without any rate lock. So I wrote a review about my experience.
That prompted management to to look into my loan. I was promised to have the loan processed fast.
Based on management feedback, I revised my review and added few stars.
Today, it is 6/30 and I am still in the darl on my loan. No responsiveness as expected.
The new loan officer that was processing the loan had a death in his family as I was told.
I emailed that loan officer offering my codolensces but asking about the status of my loan and informing the company that I have to seek another company due to the 3 months delay in its processing.
Unfortunately, I lost valuable time and gained nothing but frustration from my experience with this company.
I have no choice but to give this company one star so I be useful to potential customers in evaluating this company from my experience with them.