This is my review for open bank aroma branch at 3680 wilshire. I am a customer here and i happened to open my account at western branch at the time.. i have a 200k loan relationship and i keep avg 20 to 30k balance here.
The tellers here, all 4 ladies, gave me attitude and asked why i didnt go to western.
I told them i just got done with a root canal at the second floor dentist (best ever) and im here.
I was here to change some coins and western branch said they wont charge and i had to change 400 into coins mostly quarters.. the justification is that american banks dont charge for coins.
I did open bank a favor and opened an account due to the loan relationship.
All i wanted was free coin changes and we can keep this relationship strong.
Pretty much changed coins and the charge open bank charges is 3.50 per box.
The lady pretty much said next time i come its going to be 5 dollars per box.
I told them should i go to western branch next time? And they implied i do…
To the customer… Open bank is Open bank at anywhere i go.. they treat you like nothing if you didnt open your account at their branch… i can go to any chase branch and get treated right.
I opened my chase at normandie and olympic and i frequent vermont and wilshire and i get no issues no qualms or attitude.. they need to make this customer first and whatever bank politics is going on inside between branches shouldnt even exist.. western branch doesnt open on saturdays and i have to go to aroma branch if i have urgent matters… and i have to deal with their attitude…
The bank makes over 1200 in interest off of me per month on the loan and they cant help me with 3.50 coin expense for having a business DDA…. with revolving 20 to 30… like.. it makes 0 sense…