I have been a member for a couple years now. I recently signed up my children as well and what a nightmare! There has been continual miscommunication over the past few months. Most recently, I tried to get immunizations through their travel service. I was quoted $75 for a typhoid vaccination (not covered by insurance). I agreed to get this for each of my children. Today, I received a bill of $240 for each of my children for this vaccination! When I spoke to a representative about the bill, they told me that they billed this through my insurance and my insurance is charging me $240 because it’s not covered. I assumed they would bill me directly for the out-of-pocket expense, instead they routed it through my insurance without checking with me. So, I am now sitting with a $500 bill. Ridiculous. This is only one example (of many). This practice has caused me so much time and energy. I am done.