I had been a patient at Oakhurst Medical Group for nearly 15 years. In those years, the care gradually declined until finally, within the past few years or so, the lack of care paid to patients got to the point where I had took my healthcare needs to a different provider.
Many problems, but the worst actually impacted upon my health in a very major way: over the past year or so, they’ve bungled refills on my single prescription drug – dramatically.
When I called (at my pharmacy’s request) to have the prescription refill error be corrected, my call was not returned.
The problem? Oakhurst had mistakenly coded in an incorrect pharmacy – one which I’ve never dealt with, nor have even been to – rather than my own long-term pharmacy.
I left messages both via voicemail AND with a human and: my call was never returned.
I managed to have THAT refill instance be corrected with NO help from Oakhurst Med Group, but then had a recurrence of their error
When I next had to refill that prescription 90 days later. I called and left a message: a week later, NO RETURN call.
I called again and spoke with a VERY apologetic human who insisted she would have them return my call and: NO RETURN CALL.
But then, when THEY called me to “remind” me of my upcoming long-scheduled annual visit.
They were shocked When I told them I had already formally requested a transfer of my files to my new provider – and that weeks earlier.
I had actually called them repeatedly without any response from them to courteously notify THEM that I would be transferring my care and cancelling that appointment.
Indifference, lack of care about their patients, sheer absolute lack of communications: run, do not walk: away from this terrible practice.
I did and my only regret is that I didn’t do so sooner.