First off, let me start off by saying I’m a very laid-back easy going person. Novant Health Steele Creek Family Practice is probably the worst Novant location in Charlotte.
The doctors are great, but the staff ruins it. Firstly, if you’re calling to make an appointment, you will get an automated “Can you hold please” by the middle-aged black-woman sounding receptionist that they have hired.
I was calling for a number to the Novant SteelCroft location. Every single time, I am on hold for at least 20-30 minutes EVERY SINGLE TIME.
I guarantee you it. Regardless. She should be let go.
If I say, “no, mama can I just get a quick number to another location”, her response was “no, sir you can hold”.
Absolutely horrible service. It would take her 15 seconds and instead you will be on hold for 20-30 minutes.
You would have a better chance of reaching someone on the phone if you actually just drove there.
This location is small, they don’t have a huge reception area so why must you automatically place every single person on hold? You obviously don’t want people’s bussiness.
I used to go here because it’s 5 minutes down the road from me, but I would recommend everyone to drive an extra 8 minutes down the road to the SteelCroft Novant location where the staff is actually nice and wants your business.
Much better staff and they actually want your business.