Novant Health Hallmark Care
This Practice Is Disorganized
Avoid Novant Health Hallmark Care. I made an appointment for my 99 year old mother to interview two of the doctors at this practice with a view to joining their concierge care program.
Upon arrival, the disorganized staff put her into a holding room and ignored her for an hour past her appointment time, until we simply gave up and left in frustration at the horrible patient care and attention.
This practice is disorganized and, in terms of bedside manner, incompetent. We will go elsewhere for our medical care.
Any so called “concierge practice ” that behaves in this manner should be ashamed to call themselves healthcare providers.
Update: While I appreciate the apology, trust, once lost, is very difficult to regain.
What we saw was a level of disorganization and, more critically important to patients, an absolute lack of any concern or caring, both in the office and when I called the receptionist.
I have had more caring responses at the Department of Motor Vehicles–a low bar indeed.
I sincerely hope that what we experienced is an aberration, and wish you well in correcting the issues we experienced.
I have been going to Novant Health Hallmark Care for two years.
I have been going to Novant Health Hallmark Care for two years. My health situation is complicated and I need a primary care doctor who can manage my smaller issues while coordinating care with specialists. That included a referral to a doctor at Duke University hospital whom he thought could help me best. Given that he is affiliated with a very large and very fine hospital system, that says a lot about personalized care.
I can almost always get an appointment the same day; if not my nurse is extremely knowledgeable and will take problems to him and get back to me if it’s not a simple question. For example, she gave me once a recipe for a home remedy for electrolytes and fluids. So much healthier than a sports drink, and it tasted better too. I also communicate with the doctor through the portal if I have a question after hours.
There is always a response in the morning. If my doctor could not see me, I’m sure if I needed I could see a different practitioner. My doctor takes his time, has gotten to know me and my medical history at a deeper level than most doctors have time for.
We discuss non-pharmaceutical options first. During my visits my nursing assistant sits in a lovely lounge. You do pay for the extra service. In that sense it is unfortunately elitist. However, if you can afford it and you have a need for frequent and/or complicated doctor visits, it is well worth the money.
Scammer
I don’t think osteopathic treatment is more holistic then Medina so how can they be called doctors