Avoid Novant Health Hallmark Care. I made an appointment for my 99 year old mother to interview two of the doctors at this practice with a view to joining their concierge care program.
Upon arrival, the disorganized staff put her into a holding room and ignored her for an hour past her appointment time, until we simply gave up and left in frustration at the horrible patient care and attention.
This practice is disorganized and, in terms of bedside manner, incompetent. We will go elsewhere for our medical care.
Any so called “concierge practice ” that behaves in this manner should be ashamed to call themselves healthcare providers.
Update: While I appreciate the apology, trust, once lost, is very difficult to regain.
What we saw was a level of disorganization and, more critically important to patients, an absolute lack of any concern or caring, both in the office and when I called the receptionist.
I have had more caring responses at the Department of Motor Vehicles–a low bar indeed.
I sincerely hope that what we experienced is an aberration, and wish you well in correcting the issues we experienced.