I have been a customer at Norwood Cooperative Bank for 35 years. I had cd’s there, savings and checking accounts. I used bill pay online for all my bill payments.
Recently the Town of Norwood stopped taking electronic payments.
So I entered all the correct information for my water bill to be paid through the bank but they would mail a check.
The bank states to allow 4 days for the mailed check to get to the company you are paying.
My bill was due 1/30/2019 and I set the send date for 1/23/2019.
The town stated they did not receive the payment until 2/5/2019( don’t know if it was held before the payment was entered at processing office) or if it really didn’t get there. So I was charged a late fee.
When I called to speak with online banking I had the worst time.
The woman kept stating I needed to give the check 4 days to get to the company.
That I must not have done that. I explained the due date and what date I requested the check be mailed.
Then I asked her to look up my account, she was looking at an old closed checkbook no account that I had and told me that I had not sent any checks.
After much discussion she finally found the account.
Then I was told she actually couldn’t talk to me because only my husbands name was on the bill pay, but I could go into the bank to add myself.
I explained that when we opened the account we requested exactly that.
I was told I must be mistaken. I tried to find out if both names are on our checking and savings account why I could not get the information about MY account.
I was put on hold. She came back on, said” The check went out and the town received it on the 23rd of January .
Not banks problem. That’s it for me. I’m switching banks.
If they treat a longtime customer like crap then I do not want to do business with them.