NorthStar Home

NorthStar Home does not keen to solve failed system

Actually we contracted the Vision Alarm Service. However, the NorthStar Home Alarm Services has purchased this company during 2016. In May 2016, a request was made to replace the window sensor. After this request was made we came to know that NorthStar Home has already purchased the Vision Alarm. So, we called NorthStar Alarm Service several times but the sensor that needs to be replaced never arrived till 28th Aug, 2016. Surely this has made our home a non-secure place. It’s not only that their system failed to operate, they also failed to rectify the problem.

We know that the staff appointed to attend our requests have lied. They can only make promises but they always fail to deliver the right outcome. We have never ever received the information about what they sent to us. We have never told them to cancel the contract for their poor customer support. But they are only mentioning such thing. So, they refused to attend our request and claimed that we will remain liable till 2019. What sort of company is this and what sort of response they are delivering to customers?

In the month of June, we asked for the cancellation of the contract. But they persist with billing us.

So, we requested them to cancel the contract instantly and charges for two months should be refunded along with the other charges they made against us. NorthStar Alarm Services & Home Security has never offered us service and most importantly it has violated the contract. Well, this is horrible, and now we demand to free us from the contract with NorthStar Alarm Services & Home Security. We also need the refund for those charges that have incurred since the termination of such contract.

 

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3 reviews on NorthStar Home

  1. Customer services needed to be improved

    Comonay has a good reputation but don’t know why they are acting like a bad customer servies

  2. Equipment haven’t worked since day 1 and no one likes to come and fix it! 5 year contract, faulty equipment, zero integrity! Gabe Jason and chad out of Houston should not be trusted! I have a hole in my door from a handle that didn’t need to be uninstalled in the 1st place! I will be addressing the issue with the BBB and then my corporate attorney

  3. Zero Integrity

    Equipment never works, no one likes to come by fix it, install looked like a 5 year old did it, 5 year contract, 2 apps needed to access system when away, I have a hole in my front door, company has no integrity! Fix it instead of calling me like the solution can be given over the phone

    32103 Tamina rd magnolia to 77354
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East University Parkway 545
Orem 84097 UT US
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Reviews:3
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