NorthStar Alarm Services Reviews

NorthStar Alarm System LLC does not keen to solve failed system

Actually we contracted the Vision Alarm Service. However, the NorthStar Alarm Services has purchased this company during 2016. In May 2016, a request was made to replace the window sensor. After this request was made we came to know that NorthStar Alarm Service has already purchased the Vision Alarm. So, we called NorthStar Alarm Service several times but the sensor that needs to be replaced never arrived till 28th Aug, 2016. Surely this has made our home a non-secure place. It’s not only that their system failed to operate, they also failed to rectify the problem.

We know that the staff appointed to attend our requests have lied. They can only make promises but they always fail to deliver the right outcome. We have never ever received the information about what they sent to us. We have never told them to cancel the contract for their poor customer support. But they are only mentioning such thing. So, they refused to attend our request and claimed that we will remain liable till 2019. What sort of company is this and what sort of response they are delivering to customers?

In the month of June, we asked for the cancellation of the contract. But they persist with billing us.

So, we requested them to cancel the contract instantly and charges for two months should be refunded along with the other charges they made against us. NorthStar Alarm Services & Home Security has never offered us service and most importantly it has violated the contract. Well, this is horrible, and now we demand to free us from the contract with NorthStar Alarm Services & Home Security. We also need the refund for those charges that have incurred since the termination of such contract.


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1 review

  1. Customer services needed to be improved

    Comonay has a good reputation but don’t know why they are acting like a bad customer servies

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East University Parkway 545
Orem 84097 UT US
Get directions
Approved Date:October 23, 2016
Status :Published
Reported Loss :0 $
Severity of Scam :High
Location city :Orem
Reported by : anonymous
Category : Business
Views :