Nob Hill Spa

Feedback back to the staff

Really really disappointing. I arrived excited to get a spa session 3 days before my wedding. I arrived at 5pm and by the time I got through the check-in process and got to my locker, it was 5:09. My 50min massage didn’t start until 5:12 (5:15 after I got undressed) and it finished at 5:50pm, so it was essentially a 35min massage for $160. I explained to situation to the manager, Samantha, and all she said was, I’m sorry for your experience and that my session actually started at 5, but I’ll give feedback back to the staff.

I 100% acknowledge that they tell us to arrive 15min early to enjoy the amenities but they don’t tell us it cuts into our appointment time. By principle, you should get the service you pay (at minimum the time) and unfortunately, they don’t abide by that here.

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7 reviews on Nob Hill Spa

  1. Nob Hill Spa Bad Service.

    The surroundings are beautiful–the facials are ho-hum. The customer service is AWFUL. They had no record of an appointment I HAD actually cancelled and charged me for it with no apology. I only called a couple of times to try and “right” the situation but gave up as talking to them made me feel too terrible to try again.

  2. I suppose their location really limits what they can offer, but still.

    I suppose their location really limits what they can offer, but still. The pool is just meh, and the attendants that run around everywhere talk so loudly, it’s really hard to try and relax amidst their gossiping.

  3. Definitely no complaints in the main hotel area.

    I went to the Nob Hill Spa to celebrate my birthday but also a great day with a group of my girl friends. Half of my group (including myself) was staying in the hotel and the hotel concierge were very accommodating in upgrading our room the day of! Definitely no complaints in the main hotel area.

  4. Scammer

    If you’ve been to a really nice, high end spa before in your life then you will likely be disappointed by the Nob Hill Spa.

  5. This is a good place.

    This is a good place. It was relaxing. Ok experience.

  6. I am satisfied about there service.

    Actually I have not enough time to go to take therapy after coming from back from work. For that reason Bob hill spa is perfect for me. From 2 years they are giving me service at my home. I am satisfied about there service.

  7. I remove the stars for strange pool area and the small dressing room, otherwise it is a nice place to get a massage.

    The spa is small, the pool area has intense chlorine smell to the point that I don’t know how the people are actually eating lunch in there. There were several groups of ladies having get togethers and elaborate lunches with champagne. Excellent idea, but the chlorine smell would make it impossible for me to eat.

    The massage was good. The steam room was adequate. The dressing room was small, but there were a lot amenities and there was no one there, so I had it to myself and it felt peaceful and restful. So, I remove the stars for strange pool area and the small dressing room, otherwise it is a nice place to get a massage.

Reviews:7
Reported Loss :180 $
Severity of Scam :High
Reported by : ChristineY
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