Nob Hill Spa

Feedback back to the staff

Really really disappointing. I arrived excited to get a spa session 3 days before my wedding. I arrived at 5pm and by the time I got through the check-in process and got to my locker, it was 5:09. My 50min massage didn’t start until 5:12 (5:15 after I got undressed) and it finished at 5:50pm, so it was essentially a 35min massage for $160. I explained to situation to the manager, Samantha, and all she said was, I’m sorry for your experience and that my session actually started at 5, but I’ll give feedback back to the staff.

I 100% acknowledge that they tell us to arrive 15min early to enjoy the amenities but they don’t tell us it cuts into our appointment time. By principle, you should get the service you pay (at minimum the time) and unfortunately, they don’t abide by that here.

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1 review on Nob Hill Spa

  1. Nob Hill Spa Bad Service.

    The surroundings are beautiful–the facials are ho-hum. The customer service is AWFUL. They had no record of an appointment I HAD actually cancelled and charged me for it with no apology. I only called a couple of times to try and “right” the situation but gave up as talking to them made me feel too terrible to try again.

Reported Loss :180 $
Severity of Scam :High
Reported by : ChristineY
Views :