Really really disappointing. I arrived excited to get a spa session 3 days before my wedding. I arrived at 5pm and by the time I got through the check-in process and got to my locker, it was 5:09. My 50min massage didn’t start until 5:12 (5:15 after I got undressed) and it finished at 5:50pm, so it was essentially a 35min massage for $160. I explained to situation to the manager, Samantha, and all she said was, I’m sorry for your experience and that my session actually started at 5, but I’ll give feedback back to the staff.
I 100% acknowledge that they tell us to arrive 15min early to enjoy the amenities but they don’t tell us it cuts into our appointment time. By principle, you should get the service you pay (at minimum the time) and unfortunately, they don’t abide by that here.