New32 Aesthetic & Family Dentistry

The service and attitude we got was unfortunately not what we anticipated

I had a root canal done at a wonderful endodontist and had the crown done at New32 dentistry with Dr. Gilmore. I paid cash and put a lot of money up front but the service and attitude we got was unfortunately not what we anticipated. Once the crown was put in, there was a significant amount of pain and Dr. Gilmore was not happy to have to look at it again and said that this is not a problem with the crown but must be an issue with the tooth. The bottom line was, I was told that there is nothing more that they can do.

The pain continued and mya dentist who I paid so much money to was not ready to back up the work and blamed it on other issues. After just one post crown check-up I had to go back to the endodontist (who was always so nice and gracious) and ask that she do me a favor and adjust the crown which New32 put in!!! After A FEW visits/adjustments, all was well.

I did not feel that after paying close to $1300, that I should pay the final $200 or so to New32 considering that they did not back up their work etc etc but ultimately, I was ready to pay but hoped for at least an apology or an acknowledgment considering the tremendous emotional stress that was experienced throughout the ordeal. Instead I got a very unkind response telling me something to the effect of “Maybe you should have just pulled the tooth!”

I can’t understand what that is to mean being that the tooth is fine, all it needed was for the crown to be adjusted a few times… but sadly I am still being told that this was somehow my fault and that my remaining bill will be sent to collections… I don’t like writing negative reviews but the job was terribly mishandled and I felt extremely mistreated.

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2 reviews on New32 Aesthetic & Family Dentistry

  1. New32 Aesthetic & Family Dentistry Bad Service.

    The pain continued and mya dentist who I paid so much money to was not ready to back up the work and blamed it on other issues. After just one post crown check-up I had to go back to the endodontist (who was always so nice and gracious) and ask that she do me a favor and adjust the crown which New32 put in!!! After A FEW visits/adjustments, all was well.

    I did not feel that after paying close to $1300, that I should pay the final $200 or so to New32 considering that they did not back up their work etc etc but ultimately, I was ready to pay but hoped for at least an apology or an acknowledgment considering the tremendous emotional stress that was experienced throughout the ordeal. Instead I got a very unkind response telling me something to the effect of

    “Maybe you should have just pulled the tooth!” I can’t understand what that is to mean being that the tooth is fine, all it needed was for the crown to be adjusted a few times… but sadly I am still being told that this was somehow my fault and that my remaining bill will be sent to collections… I don’t like writing negative reviews but the job was terribly mishandled and I felt extremely mistreated.

  2. They respect appointments, someone call you at the time you were scheduled. Staff is friendly.

    They respect appointments, someone call you at the time you were scheduled. Staff is friendly. It is my second clean here. I like that they don’t push to get more things done, they explain you and it is up to you to take the suggestion or don’t.

25th Avenue Northeast 4915
Seattle 98105 WA US
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Reviews:2
Reported Loss :200 $
Severity of Scam :High
Reported by : anonymous
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