New Serenity Spa

Not worth the money you spend

I received a gift certificate for my birthday for a Hydra Facial and was so excited. I booked the appointment and was a little late arriving. It was supposed to be 30 minutes and ended up being more like 22. The treatment costs $149.00!

Not worth the money you spend. I was rushed and was never made to feel relaxed or “serene”. Only one product was applied to my face their reasoning being “those products cost a lot of money”.

Well, so does the treatment. Spend the extra $50 and go to the Well & Bing Spa at the Princess and get a 60 minute treatment. I won’t e going back or recommending this to anyone.

Is New Serenity Spa a legit?

New Serenity Spa is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 12 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is New Serenity Spa located?

New Serenity Spa is headquarted at North Hayden Road 15609 AZ US. You can contact New Serenity Spa by dialing (480) 998-6991 or visit their website newserenityspa.com.

How much monetary loss is incurred by New Serenity Spa’s customers?

According to New Serenity Spa’s customers, a monetary loss of US $250 has been reported. The severity of entire incident reports is high.

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12 Reviews on New Serenity Spa

  1. I spent a day here last week and had an amazing time.

    I spent a day here last week and had an amazing time. The staff was very courteous, kind and obedient. I wish I could spend everyday here and get pampered like I deserve to!

  2. I had a lovely experience with this first time in this spa.

    I had a lovely experience with this first time in this spa. Everyone was delightful, pleasant and provided an excellent service. I highly recommend the establishment. Clean, hygiene and appearances were impeccable and professional.

  3. Never Again

    I had a deep tissue 60 minute massage with Christina (not sure about the spelling). Was in town for Spring Training (baseball) and had hurt my neck from keeping it turned towards the plate for four games in a row.

    Found New Serenity via Google Search and Yelp Reviews–Didn’t know what we were getting (my sister was 5 months pregnant and had a wonderful prenatal massage).

  4. I had a facial and a massage done

    I had a facial and a massage done. I was really disappointed in the massage, but thankfully the facial made up for it.

  5. Never Again

    I agreed to this. In my last attemp to make this place work I scheduled a facial and massage to use my credit I had $60 and was going to pay for the facial (Special $50). I booked this over the phone (will not say the name) and received an email confirmation for both services.

    I show up for the appointment and was only scheduled for a facial no massage and no one was available. I was told this was not booked correctly. I was also told since I was not able to do the massage, I would have to pay $10 extra the the facial if I wanted to use my credit.

  6. The spa itself was lovely-relaxing environment, super helpful

    I had a deep tissue 60 minute massage with Christina (not sure about the spelling). Was in town for Spring Training (baseball) and had hurt my neck from keeping it turned towards the plate for four games in a row.

    Found New Serenity via Google Search and Yelp Reviews–Didn’t know what we were getting (my sister was 5 months pregnant and had a wonderful prenatal massage).

    The spa itself was lovely-relaxing environment, super helpful, friendly staff, everything one would expect in a five star spa.

  7. I moved to Scottsdale in Jan of this year and am very loyal to small businesses after I find a good one.

    I moved to Scottsdale in Jan of this year and am very loyal to small businesses after I find a good one. I found New Serenity on yelp and after reading all the great reviews I thought I should try them out. My first vist was great, I had a facial and massage back to back.

    The second time I went in my husband called in and booked me a massage and paid over the phone with his card, that was a great massage. The third time I went again good service, and I decided to sign up for their membership, this is where things went downhill. The membership is a great deal if you get a few massages a month, the problem happened with the billing. I gave my CC # on the sign up form, this was authorizing a monthly auto debit.

    The first month my husbands card was charged, his card should have never been assoicated with this. I called and they refunded his card after a week, and I cancelled my membership. The next month I was charged again without authorizing. I called and asked for this to be refunded and deleted and they said it would be a creidt for my next visit,

  8. I won't be coming back.

    Quite frankly, this was a bad experience. Finding parking was a nightmare, way too many busy businesses and not enough spots. From that point on, every thing just seemed off. I felt rushed, as if I wasn’t important. At times, it felt like the massage therapist was distracted with something personal going on.

    At the end of the massage, they told me that the special that I booked wasn’t actually valid on this day? That would have been nice to know about before I started the massage. Oh well. I won’t be coming back.

  9. I am sooo disappointed about this Spa.

    I am sooo disappointed about this Spa. As much as I loved my massage therapist at this place but I had to find another due to lack of care that this company showcased. In a nut shell, I called to make an appointment for the same day massage (the last appointment at 8pm) due to a persistent headache,

    then I had to cancel within couple of hours since my situation got worst and I started vomiting, so they charged my Card anyway because I didn’t give them 24 hours notice. They earned $87 and lost a client, way to go Serenity… btw, I sent a msg to the owner about 2 weeks ago and so far no respond. That is why I am here….

  10. I will be back on my next trip to Scottsdale!

    Had a great facial with Casey. They were able to accommodate me on fairly short notice, prices are reasonable and Amy at the front desk was very helpful and friendly. I will be back on my next trip to Scottsdale!

  11. I really felt welcome and pampered.

    This was my first visit. Got a Christmas gift certificate. Enjoyed the visit so much I signed up for the VIP package and got money back! I highly recommend Diane. Fabulous massage and very personable. The receptionist was over the top sweet also. I really felt welcome and pampered.

  12. I highly recommend this spa.

    Last weekend my sister and closest friends hosted a bachelorette party at New Serenity Spa. We had an amazing experience. The spa was able to accommodate all 7 of us for facials and massages.

    After the treatments we had champagne, chocolate covered strawberries, and cheese and crackers in a beautifully decorated room. The staff was so kind and welcoming. I highly recommend this spa.

Reviews: 12
Reported Loss : 250 $
Severity : High
Reported by : Anonymous
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