New Serenity Spa

Not worth the money you spend

I received a gift certificate for my birthday for a Hydra Facial and was so excited. I booked the appointment and was a little late arriving. It was supposed to be 30 minutes and ended up being more like 22. The treatment costs $149.00!

Not worth the money you spend. I was rushed and was never made to feel relaxed or “serene”. Only one product was applied to my face their reasoning being “those products cost a lot of money”.

Well, so does the treatment. Spend the extra $50 and go to the Well & Bing Spa at the Princess and get a 60 minute treatment. I won’t e going back or recommending this to anyone.

The reviews, complaints and scams posted about New Serenity Spa is permanent record located at dirtyscam.com/reviews/new-serenity-spa/ Search for all reviews, complaints, scams and lawsuits about New Serenity Spa
New Serenity Spa reviews are no way affiliated with yelp & reddit. Their business is located at 15609 North Hayden Road, Scottsdale, AZ 85260, USA. New Serenity Spa could be contacted by dialing (480) 998-6991 or logging on their website newserenityspa.com. New Serenity Spa business page on Dirty Scam received 12 consumers reviews/complaints, page views and 250$ of monetary losses. The most of the users reported the severity of the scam is High.
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12 reviews on New Serenity Spa

  1. I highly recommend this spa.

    Last weekend my sister and closest friends hosted a bachelorette party at New Serenity Spa. We had an amazing experience. The spa was able to accommodate all 7 of us for facials and massages.

    After the treatments we had champagne, chocolate covered strawberries, and cheese and crackers in a beautifully decorated room. The staff was so kind and welcoming. I highly recommend this spa.

  2. I really felt welcome and pampered.

    This was my first visit. Got a Christmas gift certificate. Enjoyed the visit so much I signed up for the VIP package and got money back! I highly recommend Diane. Fabulous massage and very personable. The receptionist was over the top sweet also. I really felt welcome and pampered.

  3. I will be back on my next trip to Scottsdale!

    Had a great facial with Casey. They were able to accommodate me on fairly short notice, prices are reasonable and Amy at the front desk was very helpful and friendly. I will be back on my next trip to Scottsdale!

  4. I am sooo disappointed about this Spa.

    I am sooo disappointed about this Spa. As much as I loved my massage therapist at this place but I had to find another due to lack of care that this company showcased. In a nut shell, I called to make an appointment for the same day massage (the last appointment at 8pm) due to a persistent headache,

    then I had to cancel within couple of hours since my situation got worst and I started vomiting, so they charged my Card anyway because I didn’t give them 24 hours notice. They earned $87 and lost a client, way to go Serenity… btw, I sent a msg to the owner about 2 weeks ago and so far no respond. That is why I am here….

  5. I won't be coming back.

    Quite frankly, this was a bad experience. Finding parking was a nightmare, way too many busy businesses and not enough spots. From that point on, every thing just seemed off. I felt rushed, as if I wasn’t important. At times, it felt like the massage therapist was distracted with something personal going on.

    At the end of the massage, they told me that the special that I booked wasn’t actually valid on this day? That would have been nice to know about before I started the massage. Oh well. I won’t be coming back.

  6. I moved to Scottsdale in Jan of this year and am very loyal to small businesses after I find a good one.

    I moved to Scottsdale in Jan of this year and am very loyal to small businesses after I find a good one. I found New Serenity on yelp and after reading all the great reviews I thought I should try them out. My first vist was great, I had a facial and massage back to back.

    The second time I went in my husband called in and booked me a massage and paid over the phone with his card, that was a great massage. The third time I went again good service, and I decided to sign up for their membership, this is where things went downhill. The membership is a great deal if you get a few massages a month, the problem happened with the billing. I gave my CC # on the sign up form, this was authorizing a monthly auto debit.

    The first month my husbands card was charged, his card should have never been assoicated with this. I called and they refunded his card after a week, and I cancelled my membership. The next month I was charged again without authorizing. I called and asked for this to be refunded and deleted and they said it would be a creidt for my next visit,

  7. The spa itself was lovely-relaxing environment, super helpful

    I had a deep tissue 60 minute massage with Christina (not sure about the spelling). Was in town for Spring Training (baseball) and had hurt my neck from keeping it turned towards the plate for four games in a row.

    Found New Serenity via Google Search and Yelp Reviews–Didn’t know what we were getting (my sister was 5 months pregnant and had a wonderful prenatal massage).

    The spa itself was lovely-relaxing environment, super helpful, friendly staff, everything one would expect in a five star spa.

  8. Never Again

    I agreed to this. In my last attemp to make this place work I scheduled a facial and massage to use my credit I had $60 and was going to pay for the facial (Special $50). I booked this over the phone (will not say the name) and received an email confirmation for both services.

    I show up for the appointment and was only scheduled for a facial no massage and no one was available. I was told this was not booked correctly. I was also told since I was not able to do the massage, I would have to pay $10 extra the the facial if I wanted to use my credit.

  9. I had a facial and a massage done

    I had a facial and a massage done. I was really disappointed in the massage, but thankfully the facial made up for it.

  10. Never Again

    I had a deep tissue 60 minute massage with Christina (not sure about the spelling). Was in town for Spring Training (baseball) and had hurt my neck from keeping it turned towards the plate for four games in a row.

    Found New Serenity via Google Search and Yelp Reviews–Didn’t know what we were getting (my sister was 5 months pregnant and had a wonderful prenatal massage).

  11. I had a lovely experience with this first time in this spa.

    I had a lovely experience with this first time in this spa. Everyone was delightful, pleasant and provided an excellent service. I highly recommend the establishment. Clean, hygiene and appearances were impeccable and professional.

  12. I spent a day here last week and had an amazing time.

    I spent a day here last week and had an amazing time. The staff was very courteous, kind and obedient. I wish I could spend everyday here and get pampered like I deserve to!

North Hayden Road 15609
Scottsdale 85260 AZ US
Get directions
Reviews:12
Reported Loss :250 $
Severity of Scam :High
Reported by : Anonymous
Views :

FAQs

Is New Serenity Spa a scam?
Yes, New Serenity Spa is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is New Serenity Spa a legit?
No, New Serenity Spa is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by New Serenity Spa consumers?
There is/are 12 review(s) posted about New Serenity Spa and its indicate that the severity of the scam is High.
Where is New Serenity Spa located?
New Serenity Spa is located at 15609 North Hayden Road, Scottsdale, AZ 85260, USA.
How much monetary losses incurred by New Serenity Spa customers?
250 $ monetary losses incurred by New Serenity Spa customers.