New Serenity Spa

Not worth the money you spend

I received a gift certificate for my birthday for a Hydra Facial and was so excited. I booked the appointment and was a little late arriving.  It was supposed to be 30 minutes and ended up being more like 22. The treatment costs $149.00!

Not worth the money you spend. I was rushed and was never made to feel relaxed or “serene”. Only one product was applied to my face their reasoning being “those products cost a lot of money”.

Well, so does the treatment. Spend the extra $50 and go to the Well & Bing Spa at the Princess and get a 60 minute treatment. I won’t e going back or recommending this to anyone.

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1 review on New Serenity Spa

  1. I am sooo disappointed about this Spa.

    I am sooo disappointed about this Spa. As much as I loved my massage therapist at this place but I had to find another due to lack of care that this company showcased. In a nut shell, I called to make an appointment for the same day massage (the last appointment at 8pm) due to a persistent headache,

    then I had to cancel within couple of hours since my situation got worst and I started vomiting, so they charged my Card anyway because I didn’t give them 24 hours notice. They earned $87 and lost a client, way to go Serenity… btw, I sent a msg to the owner about 2 weeks ago and so far no respond. That is why I am here…

North Hayden Road 15609
Scottsdale 85260 AZ US
Get directions
Reported Loss :250 $
Severity of Scam :High
Reported by : anonymous
Views :