Unfortunately I cannot give a review for service because they did not show up to an appointment — twice. Initially I was impressed they were able to schedule so quickly for a Friday at 4 pm. They said someone would call 30 minutes before arrival. By 4:30, no one had called or arrived. I called and learned that the plumber was held up and unable to come for the rest of the day. The scheduler was apologetic and offered to send a technician out on the weekend. I stated I was only available in the early morning on Saturday; I would have to leave by 11, so I could offer a 9 am appointment but I didn’t want to confirm that unless it was certain they would arrive before 11. I was assured the technician would arrive at 9. On Saturday morning, no one had called or arrived by 9:30. I called and no one answered. At 10:15, I received a call from a technician who said he would arrive a little after 11. I said that I had explained before that I would be out of the house, going out of town, at 11, which is why this appointment was scheduled for 9. He said he didn’t control the appointments but he just got a call to go out. He said he’d call to see if any technicians were more nearby and could come out sooner. I never received a call back.
I am giving them 2 stars, rather than 1, in recognition that repairmen rarely even offer to schedule tight windows, as they did twice. However I would prefer having greater difficulty finding a good repair window than no one showing up without warning. Their lack of reliability and communication means I will not contact them for services again.