My Truck Buddy

hey were prompt, professional

There isn’t an option to leave 0 stars so I’ll have to leave 1. This is going to be a very honest review that I feel unfortunate to have to leave. I used My Truck Buddy’s services in a move more than once and that is because I was so pleased with their service the first time around. They were prompt, professional, and overall made my move painless. However this was absolutely not the case when I used them again in my recent move. The movers this time around were rushed and careless. Careless to the point that they left an entire box of very valuable personal belongings next to a dumpster and neglected to admit this to me until it was too late and the box was gone.

I have been trying to get in contact with management about this for a week now and they are not responding.

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6 reviews on My Truck Buddy

  1. This is simply the worst service you can hire. DON'T DO IT.

    This is simply the worst service you can hire. DON’T DO IT. The movers were careless, they lost a lamp and one of them went to the bathroom 8 times at each apartment loosing a lot of time.

    Absolutely lack of care on the selection of their workers. I raised my complain and they promise to buy and send a new lamp and reimburse the wasted time and it never happened. Hire a professional service, even when you think that they are expensive it results worse at the end.

  2. DO NOT USE THIS COMPANY! $840 FOR ONE BEDROOM APT WITH FEW FURNITURE, LESS THAN A MILE AWAY.

    DO NOT USE THIS COMPANY! $840 FOR ONE BEDROOM APT WITH FEW FURNITURE, LESS THAN A MILE AWAY. I moved recently with them. They were rough, slow and quite inefficient. Both guys were nice but badly organized. They did not have any system, so they moved furniture, boxes and small items with no order, often blocking their own way.

    They managed to empty the flat in an hour and a half, which I thought was reasonable, given they did not have to disassemble any furniture. The only heavy item was the sofa. I do not have wardrobes, cabinets, etc.I calculated another hour and a half to bring the staff to the new flat. I was moving less than a mile away! It took three hours for them to empty the truck and get the stuff in the apartment. I found they were quite messy in this second part of the move.

  3. I will try a different moving company.

    The two stars “Meh. I’ve experienced better.” is based on my previous experiences with My Truck Buddy compared to my most recent experience.

    My husband and I have used My Truck Buddy several times in the past with very positive experiences, which is why we decided to use the services for our move.

  4. Do not recommend.

    This company came highly recommended, however, our experience was very disappointing. Poor responsiveness (like pulling teeth to get needs-based information on pricing, services, etc.). We scheduled and confirmed time for an onsite estimate, took time off work and MTB was a NO SHOW.

    Not only that, they never called or replied to our follow up on why they were a no show. Moving is stressful and enough of a chore without having the incompetence of others creating additional hurdles. Do not recommend.

  5. Bad service.

    I hadn’t been motivated to sign up till now. I went with Truckbuddy because of all these glowing reviews,

    but my experience wasn’t similar at all. My move was a while ago, but I’ve been resentful and wondering if I should post this and finally decided that I have to.

    My movers were late, but they called, so no big. And they worked quickly and mostly were polite. The problem came when some items showed up damaged at my new apartment.

    I was told “that’s not the sort of thing that is covered,” and “Oh you have to talk to Chris about that” At this point the guy who seemed in charge started getting surly and cutting me off when I tried to tell him things.

  6. After reading all the reviews on here I was pretty excited to contact this company.

    After reading all the reviews on here I was pretty excited to contact this company. Unfortunately it took them 2 days to get back to me and then I asked them to contact me by phone and that was the last I heard from them.

    The 1 bedroom move was more than a month away so I’m not sure what the problem was. I quite disappointed but on the other hand glad I didn’t schedule and then have this much problem with communication the day of the move.

14th Street Northwest 2000
Washington 20009 DC US
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Reviews: 6
Reported Loss : 200 $
Severity of Scam : Extremely Low
Reported by : Anonymous
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