I used Two Guys and a Truck for a total of 7 moves, 6 of which were a dream. The reason for the poor review is that the 7th move was a nightmare, and the company refused to compensate me for it in any way. The movers were supposed to pack and move me. They showed up without any of the promised packing supplies, refused to pack with our supplies or take anything that wasn’t packed, needed a jump to get their truck started, and tried to charge me for an hour they spent eating.
I had a 6 week old infant, and they knew they had me on the ropes because my lease was running out. They left my place 1/3 full and trashed. I had to hire other movers to finish the job the next day. When I complained to the company’s management, they refused to compensate me in any way. All I wanted was the value of the packing supplies I’d purchased that were supposed to be included in my moving contract, and which they’d never brought.
I was just really disappointed. Especially after being a loyal customer for 6 other moves since 2000.