So pissed! I’m from out of state and knowing this was an express I called ahead of time to see if I could get my license changed from NC to MD. I called ahead and the lady told me they offered the service and told me exactly what to bring! I spend $20 to Uber from work on my lunch break only for the lady to tell me that they don’t do the service.
When I asked her who was picking up the phone that told me it’s a service they offer, she literally said “that was a call center they don’t know what they are talking about” unacceptable!! The people answering need to know what they are talking about! Waste of time and money plus the lady never apologized SO RUDE!