To start, I think you should be getting a phone call when it’s a “lot to lot” move. This way I know when the truck is actually on the road, and when the driver actually returned to the yard. I spoke with Jason, who was great to speak to but seems to be in the dark about how his guys actually operate during the move. I had 3 movers, in 4hrs they managed to use the bathroom 8 times, and decided to hangout at the truck for about 20min. If I pay by the hour for service then don’t stall the move.
You get to rest when you drive the 45min to the next stop. At least that’s how I did it when I worked in the field, you work at the site and rest when moving to the next. Overall nothing broke and everything was moved but just lazy guys and lousy accounting for times, and that means more $$ out of your pocket. Just sad how people work, no pride anymore.